Estela is seeking a General Manager.

One of the most celebrated restaurants in the United States, Estela is an intimate downtown bistro from chef Ignacio Mattos can be experienced in many ways, whether it’s a thrilling dinner in the dining room, a leisurely weekend brunch with friends, or a late-night drink at the bustling bar. Since opening in 2013, the restaurant has served several signature dishes that are now considered New York City classics, while always offering guests something new to try. 

Our commitment to quality and passion for exceptional dining experiences have earned estela one Michelin star, among other major accolades. 
Estela is currently seeking a General Manager who shares our passion for its cuisine, embraces a team-oriented style of service and is able to balance the nuanced demands of this dynamic position.  

A General Manager will uphold the quality of food, beverage and service and work in cooperation with the culinary team to ensure efficient restaurant operations.

This position requires availability on weekends and holidays.

Key Focus

• Oversee food and beverage operations to ensure quality of service, food, and beverage.
• Lead and manage Front of House team to uphold the standards of service.
• Ensure guests have an enjoyable dining experience as well as build guest relationship for repeat guests.
• Serve as a role model and set a positive example in all aspects of the business.

Personnel Management

• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly team.
• Develop and mentor team through clear communication, constructive feedback, and performance reviews.
• Create an environment for the team that align with the company culture through constant communication and reinforcement in order to increase staff retention.
• Serve as a role model and set a positive example in all aspects of the business.
• Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development.
• Provide direction, instruction, and education to all Front of House team.

 Guest Service

• Ensure all guests consistently receive courteous and efficient service from all team members.
• Respond positively and promptly to customer concerns and complaints.
• Maintain guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements.
• Build and develop relationships with repeat guests.

 Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant.
• Know and follow all Department of Health (DOH) standards. 

Company Values

• Understand that we require a positive and respectful attitude in the workplace.
• Understand and follow company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook. 

Benefits

• Medical, Dental and Vision Insurance 
• Personal Paid Time Off
• Discounted Gym Membership
• Employee Wellness Program 
• Potential Bonuses
• Dining Discounts in all Mattos Hospitality Restaurants 
• Commuter Benefits 

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education an advancement.  

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws