At Togyushi, culinary excellence meets a vibrant and supportive work environment. Specializing in high-end Japanese Wagyu Kappo, Togyushi takes pride in serving dishes crafted from locally-sourced ingredients and premium Japanese wagyu. Our restaurant seamlessly blends traditional cooking methods with a modern approach, offering a unique dining experience.
We foster a collaborative and inclusive work culture where every team member is valued. Our staff enjoy a supportive environment, opportunities for growth, and the chance to work with a passionate and dedicated team.
If you are passionate about food and hospitality and want to be part of our dynamic team, we would love to hear from you. Please send your resume and a brief cover letter to [email protected].
Role Overview:
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, and maintaining a high standard of food quality and presentation. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment. A critical part of the role is managing the bar team and overseeing the alcohol program, with a primary focus on wine, alongside Japanese sake, whisky, and cocktails. Knowledge and experience with wine and premium alcohol management are essential.
Responsibilities:
1. Operational Management:
- Supervise and manage the daily operations of the restaurant floor.
- Ensure that all service standards and quality control measures are met.
- Oversee the setup, service, and cleanup of the dining area.
- In charge of maintenance of the facility, including water, electricity, equipment, and gas.
2. Staff Supervision:
- Train, mentor, and supervise floor staff, including waiters, hosts, bar team, and cleaning crew.
- Schedule staff shifts and manage time-off requests to ensure adequate coverage.
3. Customer Service:
- Greet and welcome guests, ensuring a positive dining experience.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Monitor and respond to customer feedback to improve service quality.
- Guide guests on food and beverage pairings, particularly wine and sake recommendations.
4. Inventory and Supplies:
- Monitor inventory levels and coordinate with the kitchen and bar to ensure sufficient stock.
- Place orders for supplies.
- Maintain proper storage and handling of food and beverages.
5. Health and Safety:
- Ensure compliance with health and safety regulations.
- Conduct regular inspections to maintain cleanliness and sanitation standards.
- Implement and monitor safety protocols for staff and guests.
- In charge of weekly garbage disposal and pest control.
6. Event Coordination:
- Assist in planning and executing special events and private parties.
- Coordinate with event organizers to ensure all requirements are met.
7. Bar Management:
- Lead the bar team, ensuring efficient service and high-quality beverage preparation.
- Oversee alcohol inventory, including Japanese sake, Japanese whisky, cocktails, and wine,
- Develop and maintain the wine list and alcohol pairing programs, ensuring a dynamic and appealing offering.
- Collaborate with bartenders and sommeliers to innovate and enhance the beverage menu.
- Ensure proper storage and handling of alcohol to preserve quality.
Experience:
- A minimum of five years of experience in floor service.
- Prior experience in opening and setting up restaurants.
- Experience in esteemed establishments such as Michelin-starred restaurants or 5-star hotel restaurants is highly desirable.
- Sake or Wine Sommelier experience is preferred.
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Strong knowledge of wine, with certification (e.g., WSET, Sommelier certification) being a significant advantage.
- Previous experience with Japanese cuisine is preferred.
- Restaurant opening experience is much preferred.
Language Proficiency:
- Fluent in English with excellent communication skills.
- Proficiency in Japanese is advantageous but not mandatory.
Qualifications:
- A proactive attitude towards continuous learning and professional development is essential.
- A strong work ethic and a proactive approach are mandatory. Candidates must demonstrate diligence and commitment to their role.
