Carmel Restaurant, located in the heart of Los Angeles' vibrant Melrose neighborhood, offers a Mediterranean-inspired menu with a focus on seasonal ingredients and creative presentation. We are seeking an experienced and knowledgeable Assistant General Manager.

Position Summary:
The Assistant General Manager (AGM) plays a pivotal role in ensuring the seamless day-to-day operations of an upscale restaurant, with a strong emphasis on delivering an exceptional guest experience. This role supports the General Manager (GM) by overseeing staff, maintaining service standards, and driving profitability while embodying the restaurant's values and vision.

1. Guest Experience & Service Excellence

• Ensure all guests receive attentive, courteous, and professional service.
• Actively engage with patrons, addressing concerns and resolving issues promptly.
• Maintain and elevate service standards, ensuring consistency and attention to detail.
• Collaborate with the GM to develop guest feedback initiatives and implement improvements.

2. Staff Management & Development

• Supervise and mentor front-of-house and back-of-house teams, fostering a positive and motivated environment.
• Assist with hiring, training, and onboarding new team members.
• Schedule staff to optimize coverage while managing labor costs.
• Conduct regular performance reviews, providing constructive feedback and recognizing achievements.

3. Operations Oversight

• Ensure the restaurant operates smoothly during all shifts, including floor management and kitchen coordination.
• Monitor compliance with health, safety, and sanitation regulations.
• Support inventory management, ordering, and cost control measures.
• Troubleshoot operational challenges to maintain efficiency and service flow.

4. Financial Performance

• Work with the GM to achieve revenue targets and manage budgets.
• Track and analyze key performance metrics (e.g., sales, labor costs, food/beverage costs).
• Contribute to strategies for increasing guest retention and driving repeat business.

5. Leadership & Communication

• Act as the GM’s deputy, leading the team in their absence.
• Facilitate pre-shift meetings to communicate updates, promotions, or service priorities.
• Build strong interdepartmental relationships to ensure collaboration and consistency.
• Represent the restaurant's brand and uphold its reputation within the community.

Required:

• Proven experience in a management role within a fine dining or upscale hospitality environment.
• Strong knowledge of food, wine, and beverage service.
• Excellent leadership, problem-solving, and interpersonal skills.
• Familiarity with POS systems, scheduling software, and basic financial reporting.
• Ability to work evenings, weekends, and holidays as needed.