Celeste is a modern, American cocktail lounge & supper club. Our multiple levels are reminiscent of a glamorous, turn-of-the-century Chicago -- a time of the World's Fair, spirited architectural innovation, and a sense of new cultural pinnacles

Position Overview: The General Manager will play a crucial role in driving sales, maintaining profitability, and ensuring an exceptional guest experience. This leadership position requires strong marketing and salesmanship skills, along with the ability to manage various departments, control costs, and uphold the venue's high standards of service and hospitality.

As the General Manager of our high-end luxury nightclub and supper club, you will have a unique opportunity to lead a talented team and continue driving our venue's success in delivering an unparalleled guest experience. Your strategic vision, financial acumen, and dedication to upholding our brand's standards will be instrumental in propelling our venue to new heights of profitability and prominence in the nightlife industry.

Responsibilities:

Business Strategy and Development:

• Develop and execute business strategies to drive revenue growth and increase profitability.
• Identify opportunities for new revenue streams, events, and partnerships to enhance the overall guest experience and market presence.
• Collaborate with the marketing team to design and implement effective marketing campaigns and promotions to attract new clientele and retain existing guests.

Financial Management:

• Oversee budget planning, financial reporting, and analysis to control costs and maximize profitability.
• Set financial goals, monitor performance against targets, and implement corrective actions when necessary.
• Manage labor costs, liquor costs, and other controllable expenses to maintain optimal financial performance.

Staff Recruitment and Training:

• Assist in recruiting, hiring, and training new staff members, ensuring they are aligned with the venue's luxury brand and service standards.
• Develop and support the development and implementation of staff training programs to enhance skills and promote a culture of excellence.

Team Leadership and Management:

• Provide leadership and direction to all departments, including security, hosts, cocktail servers, bartenders, bussers, and barbacks.
• Foster a positive work environment, motivate the team, and promote a culture of excellence and hospitality.
• Conduct regular meetings with department heads to review performance, address challenges, and set objectives.

Operations and Guest Experience:

• Ensure the venue's operations run smoothly and efficiently, maintaining the highest standards of service and guest satisfaction.
• Oversee guest relations and handle escalated customer service issues to ensure swift resolution and a positive guest experience.
• Implement and enforce health and safety procedures, adhering to all regulatory requirements.

Event Planning and Execution:

• Collaborate with the events team to plan and execute special events, ensuring they align with the venue's luxury brand and enhance overall revenue and guest engagement.

Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to negotiate favorable terms, secure quality products, and optimize pricing.

Quality Control and Standards:

• Maintain the venue's high standards of cleanliness, presentation, and overall ambiance.
• Conduct regular inspections and audits to ensure adherence to quality standards in all areas of the venue.

Qualifications:

• Proven experience as a General Manager in a high-end nightclub or upscale hospitality environment.
• Strong sales and marketing acumen, with a track record of driving revenue growth.
• Exceptional financial management skills, including budgeting, financial analysis, and cost control.
• Effective leadership abilities, with the capacity to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, capable of building positive relationships with staff and guests.
• Extensive knowledge of nightlife operations, event planning, and industry trends.
• Demonstrated ability to make strategic decisions and solve problems effectively.
• Strong organizational skills, with the ability to manage multiple priorities and tasks simultaneously.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.