Restaurant Manager, LT Napa Partners, LLC – BANK Café & Bar

Location: USA –Napa, CA

Type: Management

Category: Hotel/Resort Restaurant

La Toque, Bank Café & Bar, and Banquet’s mission are to enrich the lives of our guests, our employees, and owners. We do this through superior quality food and beverages, legendary service, sales growth, and treating our employees like family. We believe that our employees are our most important resource, and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every guest, every time.

Bank Café & Bar’s Mission:

As a Manager at Bank Café & Bar, we aim to deliver an elevated customer service experience. Our service is centered around being instinctive, and anticipating the needs of our guests before they ask. We treat every guest and team member the way we would want to be treated and as though we are guests of the hotel/restaurant. We focus on our guests to create a welcoming, comfortable, and memorable event experience.

Attitude

Bank Café & Bar restaurant industry personifies the term “team spirit”. It brings together people of different interests, backgrounds, and educational levels. Team members will be outgoing, positive, detail-oriented, organized, and well-versed in food, wine & customer service. At Bank Café & Bar, ALL of the staff members are able to rely on one another. A synergy occurs during a “rush” when all of the employees together are greater than the sum of their individual parts.

SUMMARY

This role is responsible for the supervision of the day-to-day service team in BANK Café and Bar while providing excellent customer service, and actively contributing to the department requirements and standards.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Work closely with the Director of Operations and other members of the management team to develop, implement and maintain high-quality service standards in the department.
• Enhance the guest experience while leading the team, working on the floor/behind the bar, order taking, selling, servicing, and ensuring proper all-around service standards by being present on the restaurant floor.
• Ensure food and beverages are being served in a professional and timely manner.
• Lead the FOH team, effectively communicating with the management team, kitchen team, and staff in order to fulfill and address any issues or needs requested by guests and/or other Associates, responding with a sense of urgency.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ensure that all ABC regulations are followed, and that minors and intoxicated persons are not served alcoholic beverages.
• Monitoring set up and maintenance of the department to ensure that the proper materials and supplies are on hand.
• Supervise staff to ensure all daily side work is completed.
• Interacting with guests to ensure a positive guest experience.
• Lead daily shift meetings.
• Conducting ongoing service training of department associates.
• Daily updating as needed of food & beverage menus and the point-of-sale system.
• Maintain inventory.
• Schedule FOH team using forecasting and cost control tools to meet budget requirements.
• Completion of daily shift reports, reconcile server reports.
• Work closely with Director of Operations and other members of the management team to implement sales strategies and maintain a robust social media presence.

QUALIFICATIONS & REQUIREMENTS

• Minimum of five years experience in customer service.
• Minimum of five years experience in Food and Beverage.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Serving & Bartending skills are required.
• Must be able to work independently.
• Strong computer knowledge including MS Office, POS systems, BinWise beverage management software, and reservations platforms. Must be able to quickly adapt effectively using new software products.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be dependable and available to work flexible shifts based on business demands. Weekends, nights, and holidays are required. This position may require overtime and altered scheduling according to occupancy.
• Must possess safe work habits with an awareness of safe work procedures.
• Must be able to meet the physical requirements of the position.
• California Food Handlers certification.
• California Responsible Beverage Service certification.
• Fully vaccinated; will provide required confirmation.

PREFERRED

• College Degree preferred.
• Minimum of one-year experience in a luxury hotel preferred.

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by building environmental systems. Must be able to bend, stoop, squat, and stretch to fulfill tasks. Must be

physically able to lift and carry heavy trays and equipment as well as delicate china and glassware – up to 50 lbs. Also, must be physically able to walk without assistance on various surfaces for extended periods of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Long hours are required.

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the restaurant/hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with LT Napa Partners, LLC’s rules and regulations for the safe and effective operation of the hotel/kitchen facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per LT Napa Partners, LLC’s standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

About The Westin Verasa Napa

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.

Pay: $55,000 - $75,000 / year

Supplemental pay:

• Tips

Job types: Full-time

Schedule:

• Weekend availability
• Holidays
• Day shift
• Night shift