Duties and Responsibilities

• Being the first and last contact of the guest or patron in the restaurant, dining room, or lounge:
• Receiving and coordinating reservations in order to assign the corresponding tables;
• Welcoming and greeting patrons at the entrance of the dining room, restaurant, or lounge according to company standards, and escorting them to their assigned tables or other seating areas while their table is ready;
• Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-class service; and
• Thanking and greeting guests with genuine appreciation before they leave.
• Communicating with the guest and/or patron:
• Getting feedback from guests or patrons in order to ensure satisfaction with both food and service;
• Assessing customer complaints, inquiries, and recommendations, always striving to provide a better service;
• Anticipating and addressing the customers’ needs; and
• Ensuring all information provided to the guest or patron is current and accurate.
• Speaking with guests, patrons, or staff using a clear, professional, and respectful language at all times.
• Acting as a bridge between the kitchen and the food and beverage Servers to guarantee that a common vision is shared.
• Overseeing all the activities in the dining room