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Reservationist
Marea - New York
240 Central Park S, New York, NY 10019
Marea - New York hiring Reservationist in New York, NY

Marea - New York hiring Reservationist in New York, NY

Marea - New YorkMore Info

Part Time • Hourly ($18.00 - $23.00)
Expires: Dec 21, 2024

241 people viewed

Required Years of Experience

1 year


Job Details

About Us
Highly-acclaimed Marea, from famed hospitality firm Altamarea Group and located in Central Park South, is looking for an energetic & passionate reservationist / office assistant to join the team. Meaning “tide” in Italian, Marea redefines the seascape of high-end Italian cuisine offers employees the opportunity to work with quality Italian cuisine & wine/spirits, a respectful, safe, professional work environment, and a management team uniquely invested in the growth and success of all team members.

We are looking for a reservationist to join the team! The Reservationist is responsible for managing the restaurant’s reservations, ensuring a smooth and efficient reservation process, and delivering excellent customer service to all guests. This role involves handling phone and online reservations, managing seating arrangements, and collaborating with the front-of-house team to provide a seamless dining experience.

This is a part-time position ONLY 

Reservationist Responsibilities include:

  • Handle a high volume of phone calls and make reservations using the protocols of the restaurant
  • Answer queries and communicate with guests via email in a professional manner
  • Recognize VIPs and build relationships with the restaurant’s clientele
  • Maintaining and updating the restaurant’s CRM system
  • Light administrative work
  • Edit and publish all menus
  • Communicate effectively across all facets and departments

Reservationist Requirements:

  • Strong organizational skills and ability to prioritize tasks
  • Ability to remain calm and organized in a high-volume environment
  • Candidate should demonstrate an energetic and friendly personality
  • Professional writing skills
  • Experience with Adobe InDesign and Seven rooms a plus
  • Previous restaurant experience preferred
  • Flexible schedule to meet business needs, must have evening and weekend availability

Resumes must be sent for consideration. 

What We Offer 

At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:

  • Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
  • Paid Time Off (progressive with tenure)
  • Career Development and Growth Opportunities
  • Employee Dining Discount at All Altamarea Group Restaurants
  • 401(k) Plan (one year from date of hire)

 

Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


Compensation Details

Compensation: Hourly ($18.00 - $23.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

SevenRooms

Excellent Customer Service

Strong Organizational Skills

Prioritization Skills

Adobe Illustrator

Remain Calm and Organized in a High Volume Environment

Customer Service Skills

Ability to prioritize tasks

Microsoft Office

Experience With Adobe in Design and Seven Rooms a Plus

Remaining Calm and Organized in a High Volume Environment

Flexible Schedule Availability, Including Evenings and Weekends

Attention to Detail

Experience With Adobe InDesign

CRM System Management

Customer Service

Menu Editing and Publishing

Experience With SevenRooms

Energetic and friendly personality

Experience With Adobe in Design and Seven Rooms (a Plus)

Previous Restaurant Experience Preferred

Flexibility in work schedule

Phone Etiquette

Flexible schedule availability

Professional Writing Skills

Guest Relations

Experience With Adobe InDesign and Sevenrooms

Ensuring Guest Satisfaction

Previous restaurant experience

Creating Strong Guest Relationships

Communication

Communication Skills

Reservation Management Platforms

Telephone Skills

Conflict Resolution

Organizational Skills

Professionalism

Fine Dining Service

People Skills

Computer Skills

Multitasking

Administrative Skills

High Volume Service

Office Suite Software

Proactive

Teamwork

Microsoft Word

Problem Solving

Work In a Fast-Paced Environment

Answering Telephones

Reservation Systems

Guest Interaction

Guest Reception

Hospitality Driven

Team Player

Following Instructions

Integrity

Work Well Under Pressure

Written Communication

Read more



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Part of Altamarea Group

Marea is the iconic flagship concept of Altamarea Group. Since opening in 2009, Marea has established itself as an anchor of Central Park and one of the premier fine dining restaurants in New York City. With the highest quality seafood sourced fresh daily from all over the world, Marea’s menu features signature items like astice (Nova Scotia lobster and burrata), handmade pastas – most notably the fusilli with bone marrow and octopus, as well as a seasonal selection of whole fish and shellfish (dover sole, langoustines and grilled lobster). The exquisite menu is complemented by an extensive, one-of-a-kind wine program that contains over 1,000 selections and has attracted wine enthusiasts, connoisseurs and collectors alike.

Marea attracts those who don’t chase luxury, but who live it by elevating life’s moments, indulging their senses, and celebrating every day with impeccable food and service. At Marea, we strive to deliver an elevated dining experience that is also approachable and convivial -- tailored and attentive service approach, with precise focus on consistency and making each client feel special. Our restaurant is beloved by local New Yorkers, visitors from all over the world, celebrities, and everyone else who is seeking a quintessential NYC dining experience.

The restaurant is led by Lauren DeSteno, Executive Chef; Mark Lockard, General Manager; and Francesco Grosso, Beverage Director. To date, Marea has received a James Beard Award for Best New Restaurant, Three Stars New York Times, and featured prominently as a top restaurant in Bon Appétit, Esquire, GQ Magazine, Infatuation, Eater and Zagat.

Awards
2025
2023
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2020
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