• Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
• Desire and willingness to learn and grow
• Previous customer service experience
• Previous experience as a Host or a Maître D
• Ability to clearly, calmly, and concisely communicate
• Experience using Resy or a similar platform
• Ability to keep the flow of service
• Ability to work in fast paced environments 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service
• Responds positively and promptly to customer concerns and complaints 
• Communicating any food allergy or special nutrition needs to kitchen staff
• Maintain a welcoming and orderly restaurant environment
• Builds relationships with repeat guests

Company Values 

• Understand that we require a positive and respectful attitude in the workplace 
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. 

Benefits 

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Perconal Paid Time Off
• Discounted Gym Membership
• Dining Discounts in all Mattos Hospitality restaurants 
• Wellness Program 
• Employee Assistance Program 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement. 

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws