Assistant Manager (Hourly)
Chicago, IL
Description
For over 25 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
REPORTS TO: GENERAL MANAGER
FLSA: NON - EXEMPT
POSITION SUMMARY: Shift Supervisors are passionate about providing unforgettable experiences for our guests. The role supports location management with an enhanced focus and dedication to setting the standard for outstanding hospitality.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
- Maintains a cheerful, courteous disposition and a neat, clean, and professional image
- Works collaboratively with GM, CDC, and any other staff to drive the success of the restaurant
- Sets the standard for hospitality, including personally greeting, seating guests, and visiting tables
- Assists location leadership with management of FOH staff (may include: scheduling, documentation, coaching, counseling, etc.) promoting a cooperative and supportive team spirit
- Responds to guest inquiries and provide assistance, enhancing guest relationships
- Helps with duties of all FOH employees (i.e. host, server, food runner, etc.) when necessary
- Contributes to organization, efficiency, and policies pertaining to general operations
- A knowledge source of food and beverage items on the menu
- As directed, responds to guest and community interests to develop marketing and advertising
- Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
- Has a strong understanding of One Off Hospitality's background, and overall philosophy
Minimum Qualifications (Education, Experience, Skills)
- A deep appreciation and love of hospitality
- High School Diploma or GED graduate
- Open availability
- 1-3 years minimum previous hospitality experience is required
- Illinois Manager Food Sanitation Certification required
- Illinois Allergen Certification required
- BASSET Certification required
- Manager's Food Handler Certification required
- Ability to manage and accel during periods of high volume
- Ability to coordinate multiple activities with attention to detail
- Ability to work independently with minimal supervision
- Familiarity with Hot Schedules, Tock and/or Toast preferred
Physical Demands and Work Environment
- Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
- Ability to work varied hours/days as business dictates
- Ability to walk and stand for up to 8-10 hours per day
- Able to tolerate exposure to potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
2015
