I’m donut ? is searching for an experienced and enthusiastic Store Manager to oversee daily operations at our flagship U.S. location in Times Square. As a key leader of the team, you will ensure that service runs smoothly, the team operates effectively, and our brand values are reflected in every guest experience. This role is integral to supporting operational excellence, staff development, and driving business growth.

Under the creative vision of Chef Ryouta Hirako, I'm donut ? is renowned for its signature "nama" donuts—fresh, melt-in-the-mouth treats that combine a unique brioche-style dough with and are often finished with a variety of unique glazes, toppings or fillings. This style of donut is distinguished by its focus on freshness and its delicate balance of flavors.

Our Times Square location will feature both classic and locally inspired flavors, offering customers an unparalleled culinary experience. We’re looking for passionate individuals to help us bring this innovative concept to life. Join us in creating something truly special, where tradition meets innovation, and every day is an opportunity to delight.

At I’m donut ?, we blend tradition with innovation to create a one-of-a-kind culinary experience. Our team is passionate, creative, and dedicated to excellence. As a Manager, you'll be an integral part of our journey, helping us redefine the very essence of what a donut can be.

What You'll Do:

Culinary:

• Collaborate with the culinary team to ensure product quality, consistency, and presentation meet brand standards.
• Monitor inventory to ensure product availability and freshness, overseeing stock rotation and timely reordering.
• Provide guidance to staff on menu items, ingredients, and allergens to enhance the customer experience.

Personnel:

• Recruit, train, and develop staff to meet service excellence goals.
• Oversee scheduling, timekeeping, and payroll submissions, ensuring staffing levels are optimized for peak and off-peak periods.
• Conduct performance reviews, provide feedback, and address any personnel issues as they arise.
• Foster a positive work environment that emphasizes teamwork, accountability, and high morale.

Financial:

• Manage sales performance and financial reporting, analyzing data to maximize revenue and minimize costs.
• Ensure adherence to cash handling procedures and accurate reconciliation at the end of each shift.
• Collaborate with senior management to meet financial targets and budgetary goals.

Facilities Management:

• Ensure the cleanliness and organization of all front-of-house areas, including displays, counters, and seating.
• Oversee maintenance of equipment, coordinating repairs as needed to ensure operational efficiency.
• Implement and enforce health, safety, and sanitation standards in line with local regulations.

Service Standards:

• Lead by example in providing warm, friendly, and efficient customer service.
• Handle guest complaints swiftly and effectively, ensuring a positive resolution while maintaining brand standards.
• Manage the flow of service during busy periods, adjusting staffing and operations to meet customer demand.

What We’re Looking For:

• 2+ years of experience as a Retail or Foodservice Manager, preferably in a fast-paced or high-volume environment.
• Strong leadership skills with proven success in managing and motivating teams.
• Excellent communication, problem-solving, and organizational abilities.
• Experience with financial management, including budgeting and payroll.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.

What We Offer:

• Competitive salary and opportunities for career growth.
• Comprehensive Medical, Dental, and Vision insurance.
• Paid Time Off and Pre-Tax Commuter Benefits.
• The chance to be part of an innovative brand that is redefining the donut experience.

Compensation:

• Salary Range: $72,000 - $75,000, based on experience and skills.

ADDITIONAL ROLE NOTES:

The duties of this position may change from time to time. I’m donut ? reserves the right to modify duties and responsibilities as needed. This job description provides a general overview and is not all-inclusive.

I’m donut ? is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of any protected status under applicable federal, state, or local law.