Please Note: We encourage you to apply for this position even if you don't meet all of the listed qualifications. Studies have shown that many qualified candidates, particularly women and people from underrepresented groups, often hesitate to apply unless they meet every requirement. If you're excited about this role and believe you can contribute to our team, we want to hear from you.
Position Title: Bartender
Location: Ostras | Latin-Asian Oyster Bar, Des Plaines, IL
Employment Type: Full-Time/Part-Time
Reports To: Restaurant Manager, Beverage Manager, AGM, GM, DOO
About Ostras: Ostras is a Latin-Asian Oyster Bar and fine dining restaurant that seeks to showcase the beauty of the 19th parallel north, connecting Mexico with many Southeast Asian countries. We combine the flavors of Mexico, Thailand, Laos, Vietnam, and China to create a unique culinary experience. Inspired by renowned establishments like Mare in Chiang Mai, La Dosena in Mexico City, and Porto in Chicago, our mission is to tell the story behind our ingredients and the techniques from the lands they originate.
Job Summary: The Bartender at Ostras is responsible for crafting exceptional beverages, providing outstanding customer service, and maintaining a clean and organized bar area. This role requires extensive knowledge of mixology, a deep understanding of our unique beverage offerings, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Beverage Preparation:
- Create and serve various alcoholic and non-alcoholic beverages according to restaurant recipes and guest preferences.
- Help the beverage team develop and innovate the beverage program, ensuring it aligns with the Latin-Asian fusion concept.
- Ensure all beverages are prepared to the highest standards of quality and presentation.
- Customer Service:
- Greet guests warmly and provide attentive service throughout their visit.
- Engage with guests to understand their preferences and make personalized recommendations.
- Handle guest inquiries, complaints, and feedback professionally and promptly.
- Menu Knowledge and Pairings:
- Maintain an in-depth understanding of our beverage menu, including cocktails, wines, beers, and non-alcoholic options.
- Recommend beverage pairings that complement our Latin-Asian fusion dishes.
- Stay informed about new beverage trends and incorporate them into the menu.
- Bar Maintenance:
- Keep the bar area clean, organized, and well-stocked at all times.
- Perform regular inventory checks and restock supplies as needed.
- Ensure all bar equipment is maintained and functioning properly.
- Sales and Upselling:
- Promote daily specials, featured cocktails, and high-margin items to enhance the guest experience and increase sales.
- Upsell beverage options and suggest appropriate pairings with menu items.
- Team Collaboration:
- Work closely with servers, kitchen staff, and management to ensure a seamless operation.
- Assist in training new bar staff, and sharing knowledge and best practices.
- Support other team members as needed to ensure exceptional service.
- Safety and Sanitation:
- Adhere to all safety and sanitation regulations, ensuring a clean and safe environment for guests and staff.
- Follow proper procedures for handling and serving alcoholic beverages.
- Report any maintenance or safety issues to the management team promptly.
Qualifications:
- Education:
- High school diploma or equivalent required; formal hospitality or bartending education preferred.
- Experience:
- Minimum of 2 years of experience as a bartender in a fine dining establishment.
- Extensive knowledge of mixology, wine, and beverage service.
- Skills:
- Excellent customer service and communication skills.
- Ability to multitask and work efficiently under pressure.
- Strong attention to detail and organizational skills.
- Familiarity with POS systems and bar inventory management.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Personal Attributes:
- Positive attitude and a team player.
- Strong work ethic and reliability.
- Passion for providing an exceptional dining and beverage experience.
Physical Requirements:
- Ability to stand for extended periods.
- Capability to lift up to 25 pounds.
- Ability to navigate a fast-paced environment.
Benefits:
- Competitive pay
- Health and dental insurance (subject to eligibility and company policy; not guaranteed for all positions)
- Paid time off (subject to eligibility and company policy; not guaranteed for all positions)
- Opportunities for professional development and growth
