The Dining Room Manager at ARVA Italian Restaurant with F&B 575 at Aman New York will oversee and maintain all aspects of operation in the dining room while exceeding guests’ expectations for quality of the product and service.

KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Satisfy guest needs and exceed their expectations by projecting a positive image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
• Run daily line-up and communicate pertinent information to the Food and Beverage staff
• Train and evaluate all restaurant staff
• Inspect all areas of the restaurant to ensure standards of service are maintained
• Handle guest complaints or questions in a professional manner
• Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time
• Inform the kitchen of any special requests or needs
• Record and pass on useful information to the host/hostess such as special occasions,
• Maintain an active trace system for guest history on their F&B preferences
• Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Enforce established guidelines and policies of the company
• Implement new menus and promotions such as holiday and special event promotions
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Attend all meetings and trainings assigned
• Prepare and print menus as required
• Assist in computing and sending daily reports
• Greet all guests, colleagues and clients in a professional and friendly manner
• Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales
• Support the leadership team in the development and training of all colleagues
• Coach and mentor individual team members to develop their skills and maximize performance
• Motivate and be proactive in encouraging team commitment and spirit
• Ensure appearance of team members is according to company grooming standards
• Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible
• Performs a variety of other duties as assigned by hotel management

QUALIFICATIONS

• 2 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage
• Must have open availability and be able to work weekends
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail and extensive service knowledge
• Must have good knowledge of food preparation, wine, and spirits
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment
• Excellent people skills and the ability to work under pressure and with various stakeholders
• Ability to maintain a clean and professional appearance as per company policies
• Ability to stand for extended periods of time
• Ability to carry, push, and pull up to 20 lbs; standing, bending and lifting will be required
• Multi-lingual is a plus
• TIPS, ServSafe Certified
• Department of Health and Hygiene Certified