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Street Taco is seeking a General Manager experienced in spearheading dining operations, and managing the daily restaurant functions (including dining standards, guest satisfaction, payroll, maintenance, and cleanliness), you will possess the ability to develop and implement successful service programs.
The ideal candidate possesses an innate passion for fostering relationships with both repeat guests and FLHG team members. Proficiency in training, development, and mentorship is essential. A robust knowledge of wines, cocktails, liquor, and beer, is welcomed.
Description & Requirements
The General Manager (GM) should be a seasoned, motivated, and dynamic team player who thrives in a fast-paced environment and aims to elevate our guest's experience without losing the integrity of the product. Organized, with a passion for mentorship, the GM will have a natural ability to lead through warm, detail-oriented hospitality.
Culture
- Epitomize all that The Company's culture represents (respect our guests, our product, our work family, our communities)
- Infuse the core values into all interactions, policies, and programs (diversity, respect, authenticity, accountability, development, passion, and kindness)
- Outline concise, purpose-filled expectations and communicate in a fashion that feels clear, inclusive, and fair
- Strategic and detailed in future planning, level-headed in approach, consistent in messaging
Finance:
- Executes sales and profit plans in line with budgetary goals
- Ensures, and is accountable for, profitability by growing sales and controlling the cost of goods
- Ensure proper team member coverage per the needs of business for each FOH department while maintaining target labor costs
- Oversee cash management functions; Maintain proper loss prevention standards, including reviewing cash handling procedures, deposits, and safe procedures
Operations:
- Able to perform all POS functions, including opening and closing procedures, comps, voids, transfers, back back-of-house administration (in-house printing, menu management, etc.)
- Maintain a clean, organized dining room following company standards
- Plan, execute and communicate all new products and information effectively and efficiently
- Promote and practice safe work habits, identify and resolve potential safety hazards; Document accidents, conduct initial investigation, and determine of root cause of safety incidents in the interest of maintaining a safe work environment
- Ensures all required licenses and permits are maintained and posted per Federal and New York State & City regulations.
- Ensure an employee with a NY Department of Health & Mental Hygiene Food Protection Certificate is scheduled at all hours of operation,
- Maintain Department of Health rating; Implement best practices to ensure DOH standards are met
- Ensure that all team members are educated on company products and services, as needed
- Ensures that all Company drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
- Ensure corporate social responsibility goals are met
Staff Management:
- Spearheads educational and inspirational pre-shift meetings daily
- Participates in Meetings with restaurant Managers, weekly
- Participates in Director of Operations Meetings, weekly
- Spearheads staffing par management; Responsible for the first round of interviews
- Role model for outstanding service; continuously works to elevate service standards
- Be a driving force in hospitality; committed to delivering outstanding hospitality. Establishing systems that guarantee correct steps of service.
- Consistently monitors, coaches, and encourages team members to meet the Company service standards.
- Drives team to achieve targets for review scoring; Use guest feedback as a teaching tool for staff
- Discipline team members who do not follow Company standards, ethics, or culture
- Resolves team member or customer conflicts through Company complaint handling procedure
- Identifies staffing, recruiting, interviewing, hiring, and training needs of Front of House, hourly employees
- Facilitates ongoing training and development of staff; Coaches and counsels team members for improved performance, documenting developmental plans as necessary
- Ensures that all staff comply with Company policies and procedures, as well as city, state, and federal laws
- Builds team spirit by fostering a work environment where team members are encouraged and valued
- Create & execute weekly meeting schedules with different internal stakeholders
General:
- Fluent in both written and spoken English; Preferred basic proficiency in spoken Spanish
- Polished personal presentation; business casual; grooming meets company standards, as outlined by the Employee Handbook
- Able to work nights, weekends, and holidays, and variable schedule, per the needs of the business
- Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
- Ability to perform essential job functions under pressure, and maintain professionalism when working under stress
- Maintains general knowledge of company history, concept, location, transportation, Management team, etc.
- Ability to utilize traditional software programs such as Microsoft Teams, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Toast, 7Shifts, and any additional systems used by the Company; Ability to access and accurately input information utilizing the Company software channels
- Attend mandatory meetings including Townhalls, Diversity training, leadership/staff meetings
- Complete other duties as assigned by the Leadership Team
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 80% contribution to the Company Health Insurance Plan
Experience level:
Restaurant type:
Work Location: In person
