Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s service.
- Help guide the Front of House hourly team in upholding the standards of service and hospitality during all meal periods.
- Ensure excellent maintenance and cleanliness of the dining room at all times.
- Drive the standards for service & hospitality for all services at 2 locations - Charlie Bird and Pasquale Jones
- When necessary, work to organize and complete the administrative setup and breakdown of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.).
- Continuously provide support to all service staff and actively participate in the cycle of service as needed.
- Assist in cultivating repeat guests.
Ensure knowledge of and adherence to all applicable laws, policies and procedures.
- Adhere to and help enforce all Charlie Bird and Pasquale Jones guidelines and protocols as it pertains to personal appearance, attendance and conduct.
- Complete all assigned administrative requirements accurately and on time.
- Work with the Assistant General Manager, General Manager and DHG Operations team to ensure compliance and execution of the appropriate HR practices and policies.
- Ensure appropriate inventory of all Charlie Bird and Pasquale Jones business collateral, all office supplies and materials and any relevant restaurant supplies.
- Help ensure DOL/Health Department compliance as it pertains to the overall operation.
Continuously build a high-performance team.
- In conjunction with management, hire and train all team members according to the standards of Charlie Bird and Pasquale Jones & DHG, including but not limited to interviewing, hiring, onboarding and orientation.
- Provide continuous training and leadership to develop and professionally grow all staff members.
- Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
Essential Functions
- Must Be available Sunday- Thursday, FT split across 2 locations.
- Able to lift 30+ lbs.
- Fluent in both written and spoken English.
- Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards.
- Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook.
- Communicates information effectively and efficiently.
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
- Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
- Ability to perform essential job functions under pressure, maintain professionalism when working under stress.
- Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Kronos, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
