Required Years of Experience
1 year
Job Details
Lodi is seeking an experienced Host who will share our passion for its cuisine, embrace a team-oriented style of service and be able to balance the nuanced demands of this dynamic position.
Lodi is one of the first concepts to join the iconic Rockefeller Center as it reimagines its retail and hospitality collection for a new era. The all-day caffè stems from Chef Ignacio Mattos, chef-owner of quintessential New York City restaurants, estela and Altro Paradiso. At Lodi, Mattos and his team draw inspiration from Italian aperitivo culture and the restaurant’s historic surroundings. The vision is to create a neighborhood anchor, elegant and friendly—a place you can visit practically any time of day, whether for an espresso in haste or a leisurely late-afternoon cocktail on the patio.
Host is the first point of contact for our guests and works closely with Lodi management team to ensure that all guests have pleasurable dining experiences. Our ideal candidate has a gracious and accommodating approach that comes easily to them.
This position requires availability on weekends and holidays.
Requirements for Success
- Availability of weekends and holidays
- Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
- Desire and willingness to learn and grow
- Previous customer service experience
- Previous experience as a Host or a Maître D
- Ability to clearly, calmly, and concisely communicate
- Experience using Resy or a similar platform
- Ability to keep the flow of service
- Ability to work in fast paced environments
Guest Service
- Ensures all guests consistently receive courteous and efficient service
- Responds positively and promptly to customer concerns and complaints
- Communicating any food allergy or special nutrition needs to kitchen staff
- Maintain a welcoming and orderly restaurant environment
- Builds relationships with repeat guests
Company Values
- Understand that we require a positive and respectful attitude in the workplace
- Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.
Benefits
- Medical, Dental and Vision insurance for full time employees
- Commuter Benefits
- Perconal Paid Time Off
- Discounted Gym Membership
- Dining Discounts in all Mattos Hospitality restaurants
- Wellness Program
- Employee Assistance Program
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.
The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and
advancement.
We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws
Compensation Details
Compensation: Hourly ($21.00 - $23.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Bar Knowledge
Previous Customer Service Experience
Cocktail Making
Ability to Clearly, Calmly, and Concisely Communicate
Beer Knowledge
Experience Using Resy or a Similar Platform
Resy or Similar Platform Experience
Ability to Keep the Flow of Service
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Part of Mattos Hospitality
Lodi will be open throughout the day, where every item is executed with subtle care. It’s a place you always feel the urge to stop by. A light breakfast might feature a cornetto and cappuccino, while a simple lunch a porchetta panino and ricciarelli cookie. The early afternoon, meanwhile, may call for a sweet snack—perhaps a babà al rum—before the evening gives way to perfect spritzes and plates of polpettine and peppers and capers.
Flour will be freshly milled, and breads baked throughout the day. These signature pane and confections will reflect the caffè’s elegant, urbane, quietly indulgent spirit.
Leadership
Founder
