At Ama, we pride ourselves on delivering exceptional dining experiences in a warm, welcoming environment. We are looking for an energetic and personable Experienced Host to join our team and help us continue to provide excellent service to our guests. If you love creating positive first impressions, enjoy working in a fast-paced environment, and thrive in a team-oriented setting, we would love to meet you!

Job Description:

As an Experienced Host, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for greeting, seating, and managing guest flow while maintaining a high standard of customer service. This position requires excellent communication skills, a friendly demeanor, and the ability to stay organized under pressure.

Key Responsibilities:

• Greet and welcome guests with a friendly, professional attitude.
• Manage the host stand, ensure guests are seated promptly and efficiently.
• Answer phone calls, make reservations, and assist with guest inquiries.
• Maintain the waitlist and manage guest flow during busy periods.
• Coordinate seating arrangements with the dining room staff to ensure a smooth service.
• Communicate effectively with servers, kitchen staff, and management to ensure guest satisfaction.
• Handle guest concerns or complaints professionally and escalate issues to management when necessary.
• Maintain cleanliness and organization of the host area.
• Assist with administrative tasks, such as managing reservations and updating guest records.
• Support the team during busy shifts, contributing to a positive work environment.

Qualifications:

• Previous experience as a host/hostess or in a customer service role (restaurant experience preferred).
• Excellent verbal communication and interpersonal skills.
• Strong multitasking abilities and the ability to stay organized in a fast-paced environment.
• Friendly, professional, and outgoing personality.
• Ability to remain calm and composed during peak hours.
• A team player with a positive attitude.
• Flexible availability, including nights, weekends, and holidays.

Benefits:

• Competitive hourly wage
• Opportunities for growth and advancement into event planning
• Fun, supportive work environment
• Flexible scheduling

If you're passionate about hospitality and have the experience to match, we want to hear from you! Apply today to become part of the Ama family.

How to Apply: Please submit your resume and a brief cover letter to [email protected], or apply in person at 885 New jersey Ave SE Washington DC 20003.