The Director of Front Office is a vital leadership role dedicated to delivering an exceptional guest experience and ensuring high operational performance standards. This role is ideal for an experienced professional with a strong background in hotel operations—especially in the rooms division—and a passion for outstanding service. The Director will be responsible for overseeing front office operations, managing team engagement, and driving financial results, all while fostering a collaborative, respectful, and nature-conscious workplace culture.
Key Responsibilities:
- Ensure excellence across all aspects of the guest experience.
- Oversee front office operations, maintaining brand standards.
- Lead and engage team members, fostering high performance and morale.
- Drive financial results and ensure efficient operations.
- Communicate clearly and effectively with guests and team members.
Requirements:
- Minimum of 4 years’ experience in hotel operations and guest services.
- Expertise in rooms division operations.
- Proven leadership skills with a focus on guest satisfaction and team engagement.
- Strong verbal and written communication abilities.
- Flexibility to meet the needs of a 24-hour operation.
Preferred Qualifications:
- Post-secondary diploma or degree in a relevant field.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
- Inclusive and diverse workplace culture.
This role is ideal for a dedicated hospitality professional who strives for excellence and enjoys creating memorable guest experiences while supporting a collaborative team environment.
