About Us:

We are a premier staffing agency specializing in hospitality staffing solutions for luxury hotels and resorts. With a deep understanding of the hospitality industry’s standards and demands, we provide highly trained, professional staff who enhance the guest experience and uphold our clients’ brands. From housekeeping and front desk to event staff and management roles, we offer customized staffing solutions tailored to meet each hotel’s unique needs. Committed to excellence and reliability, we ensure that our staff seamlessly integrates with hotel teams, supporting smooth operations and exceptional service.
The Hotel we are hiring for is a distinguished luxury hotel renowned for its exceptional service, refined atmosphere, and dedication to delivering an unforgettable guest experience. Situated in Manhattan, we are committed to providing a warm, welcoming environment for our guests, embodying elegance and sophistication at every turn.

Job Summary:

We are seeking an experienced and motivated Front Desk Manager to lead their front desk team in creating memorable first and lasting impressions for our guests. The ideal candidate will be a dynamic leader with a commitment to exceptional service and the ability to manage a team dedicated to guest satisfaction, efficiency, and seamless operations.

Key Responsibilities:

• Oversee and coordinate front desk operations, ensuring smooth check-in/check-out processes and an exemplary guest experience.
• Manage and mentor the front desk team, including recruiting, training, scheduling, and performance evaluations.
• Collaborate with other departments (e.g., housekeeping, reservations, concierge) to ensure a cohesive guest experience.
• Address guest inquiries, concerns, and complaints with professionalism and promptness, resolving issues to ensure guest satisfaction.
• Ensure compliance with hotel policies, brand standards, and health and safety protocols.
• Monitor front desk metrics (occupancy, average room rate, guest satisfaction scores) and recommend strategies to enhance performance.
• Develop and implement standard operating procedures to improve efficiency and service quality.
• Maintain an organized, welcoming front desk area to reflect the hotel’s luxury standards.

Qualifications:

• Minimum of 3-5 years of front desk experience, with at least 1-2 years in a management or supervisory role in a luxury hotel or resort.
• Strong knowledge of front desk operations, guest services, and hotel property management systems (e.g., Opera, OnQ).
• Exceptional interpersonal and communication skills, with a passion for hospitality.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• A degree in Hospitality Management or a related field is a plus.

Why Join Haven Staffing Solutions?

We offer a rewarding work environment, and opportunities for professional growth. Become part of a team that values exceptional service, dedication, and teamwork, all while delivering unforgettable guest experiences in a luxury setting.

To Apply: Please submit your resume to Poliris Akinci at [email protected]