Required Years of Experience
2 years
Job Details
A Lilia Host has a natural warmth and hospitable demeanor, is able to perform the required tasks with grace under pressure, problem solve on-the-fly, and thrive within a collaborative work environment. As the ambassador to the restaurant, the Host is the first and last person our guests will interact with and therefore has one of the most important roles in the restaurant!
Key Responsibilities:
- Receive day-time guest inquiries, as well as vendors, kindly
- Respond to guest emails/texts/phone calls in a professional and timely manner
- Maintain cover count by confirming guest reservations, updating reservation status, and reaching out to notify/waitlist
- Prepare for service including menu-printing, date-stamping and updating the wine lists when necessary
- Welcome guests upon arrival and warmly thank guests as they depart
- Understanding pace of service through awareness of timing, table status, and upcoming seatings, effectively communicates to guests if we are behind on reservations
- Communicate guest notes to Management, Sommeliers, Chefs, and add to guest Resy profiles
- Maintain cleanliness of guest restrooms throughout service
- Assist with training new team members
Schedule:
- AM/PM & Weekend Availability Required
Equal Employment Opportunity: Grovehouse does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Grovehouse is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the business at [email protected].
Compensation Details
Compensation: Hourly ($18.00 - $22.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts
Required Skills
Experience with Resy
Natural Warmth and Hospitable Demeanor
Problem Solving
Ability to Perform Tasks With Grace Under Pressure
Grace Under Pressure
Problem Solving Skills
Collaboration
Customer Service
Read more
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Italian
Casual Dining, Fine Dining
Part of Grovehouse
Lilia brings the best of Italy to Williamsburg where wood-fired seafood, hand crafted pastas, classic Italian cocktails and warm hospitality come together to create a casual dining experience.
Awards / Distinctions
202320222021
20182020
