The Lilia Maitre D’ is responsible for the flow of service, and works as a liaison between Hosts, Servers, Managers, Kitchen, and guests. Guest-facing responsibilities include cultivating relationships with the restaurant, as well as offering accurate reservations that reflect our availability as well. They will need excellent communication skills with an emphasis on direct and hospitable language, and an above-average understanding of Resy. The Maitre D’ is also responsible for leading the host team by curating and demonstrating the tone in which the entire door team communicates.
Key Responsibilities:
- Organizing the reservation book considering turn times, Server sections, and pace.
- Respond to guest emails/texts/phone calls professionally and promptly.
- Maintain cover count by confirming guest reservations, updating reservation status, and reaching out to notify/waitlist.
- Delegate opening side work responsibilities to the host team including menu-printing, reviewing table plotting, etc.
- Prepare to present guest count and important guest information at daily pre-shift.
- Welcome guests upon arrival and verify vaccination status. Warmly thank guests as they depart.
- Understanding the pace of service through awareness of timing, table status, and upcoming seatings
- Communicate guest notes to Management, Sommeliers, Chefs, and add to guest Resy profiles
- Assist with training new team members.
Equal Employment Opportunity: Grovehouse does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Grovehouse is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [email protected].
2023
2018
