Opening soon! NEW Italian Steakhouse in West Hollywood near Beverly Center is looking for an experienced Host to join the team. Come join our team!

The host presents a positive first impression of the restaurants friendliness, excellent service, and high standards. The host also greets guests upon arrival, inform guests of their wait time, monitors a waiting list, enters guest names into the computer system, shows guests to their tables, and bids guests farewell as they leave.

Responsibilities

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort and seat guests to assigned dining area; present menus; answer initial questions, announce waiter's name
• Carry natural conversation with guests without sounding scripted or intrusive
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Notify guests when a table is ready.
• Report any problems or issues to restaurant manager.
• Assist in setting up and cleaning up the restaurant during opening and closing shifts,
  respectively.
• Addresses and resolves customer concerns and complaints.
• Monitor and manage the flow of Guests into the Dining and Bar areas
• Answer incoming calls and take reservations for breakfast, lunch or dinner
• Plan and organize reservations on restaurant seating chart
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Observant to guests' needs throughout dining experience to ensure they receive high quality
  service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink
  is refilled prior to getting back to the door).
• Manage seating chart throughout shift and optimize seating and assign guests evenly across servers’ sections to ensure even workload for wait staff
• Schedule reservations with large parties in collaboration with management teamReconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Performs opening and closing duties, as needed.
• Perform light housekeeping duties such as cleaning glasses and menus and ensuring restrooms are clean, stocked and orderly.
  
  Requirements
• Proven experience as a host in full service restaurant
• Good understanding of restaurant health and safety regulations
• High school diploma or GED
• Strong attention to detail, multi-tasking and time management skills
• Availability to work around peak hours, including nights, early mornings, weekends, and
  holidays.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment
• Able to clearly communicate guests' needs to team members
• Able to hear well in a loud environment in order to answer telephone and respond to guest
  requests
• Passion for providing extraordinary service
• Upbeat, outgoing and positive
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
  Skills
• Excellent time management skills
• Excellent communication skills
• Enthusiasm to develop skills and knowledge
• Adaptable to change and willing to embrace new ideas and processes
• Demonstrates excellent interpersonal and customer services skills
• Maintains professional but friendly demeanor
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Demonstrates strong problem-solving skills.

Certificates and Licenses:

Food Handler Certificate