Job Details

Summary

The server is responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring guests have exceptional dining experiences. At all times, servers are expected to be attentive to guests' needs, making them feel welcome, comfortable, important and relaxed. The server is passionate about food and service and thoroughly enjoys creating excellent experiences for guests. 

Responsibilities

• Preps section and readies for service 

• Memorizes the menu and recommend appetizers, meals, drinks and wine list offerings 

• Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions 

• Is mindful and ensures that each order sent to the kitchen takes into account any dietary or allergy restrictions 

• Takes guest orders and relays them accurately to relevant team members 

• Communicates food and drink orders to the kitchen and bar 

• Serves guests with food and beverages in a positive and friendly manner, delivering accompaniments and condiments from service bars 

• Paces each course and keep lines of communication open with the kitchen chef or expediter, keeping kitchen staff informed by noting timing of meal progression. 

• Reads each table and guest and anticipate their needs in order to facilitate an enjoyable dining experience 

• Performs table maintenance by removing courses when completed, replacing utensils; ensuring water glasses stay full; being present and aware in order to assist with any spills or special requests 

• Responds to additional guest requirements by checking in on guests and observing dining process. 

• Delivers a memorable dining experience by resolving all customer issues promptly 

• Offers dessert and/or the check once tables are cleared 

• Delivers check, collects and process payment in a timely manner 

• Concludes dining experience by thanking guests, acknowledging choice of restaurant and inviting guests to return. 

• Participates in running side work throughout the shift, running food or drinks, assisting in pre-bussing tables, sweeping floors, helping teammates 

• Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant 

• Helps team members out as needed by seating other servers’ tables and running their food if section is not full 

• Cleans and organizes the restaurant as needed by rolling cutlery and polishing wine glasses if section is not full 

• Conducts all responsibilities in a prompt, friendly, and organized manner 

• Assists in training new employees as required 

• Assists in setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events 

• Maintains dining ambiance with an enthusiastic attitude. 

• Prepares room for dining by setting tables and decorations, condiments, candles, napkins, service plates, and utensils. 

• Protects restaurant and patrons by adhering to health department, sanitation, safety, and alcohol beverage control policies 

• Cooperate and communicate with all serving and kitchen staff 

Requirements

• 2 years experience as a server in a fast paced full service restaurant 

• Good understanding of restaurant health and safety regulations 

• High school diploma or GED 

• Working knowledge of Toast POS system 

• Able to handle money accurately 

• Be of legal age to serve alcohol 

• Strong attention to detail, multi-tasking and time management skills 

• Availability to work around peak hours, including nights, early mornings, weekends, and holidays. 

• Willingness to work as part of a high-energy, efficient team in a fast-paced environment
• Able to clearly communicate guests' needs to team members 

• Able to hear well in a loud environment in order to respond to guest requests 

• Passion for providing extraordinary service 

• An appetite for learning (and great food) 

• Upbeat, outgoing and positive 

• Able to assist guests and possess great guest relations skills 

• Ability to work positively while under pressure in a fast-paced environment 

• Ability to work effectively within a team 

• Experience providing excellent customer service in a fast-paced environment.

• A positive attitude and ability to work well under pressure with all restaurant staff. 

• Does high-quality work while unsupervised. 

• Willing to follow instructions and ask questions for clarification if needed. 

• Able to handle money accurately and operate a point-of-sale system. 

• Honesty, integrity, and a self-motivated attitude 

• Passionate about hospitality, food, and helping people have a great dining experience.

Skills

• Excellent time management skills 

• Excellent communication skills 

• Enthusiasm to develop skills and knowledge 

• Good level of literacy and numeracy 

• General math skills 

• Adaptable to change and willing to embrace new ideas and processes 

• Demonstrates excellent interpersonal and customer services skills. 

• Pays close attention to detail. 

• Exhibits excellent organizational skills. 

• Maintains professional but friendly demeanor. 

• Is capable of remaining patient and polite when speaking to frustrated guests. 

• Works well with a team. 

• Communicates clearly and effectively. 

• Demonstrates strong problem-solving skills. 

Certificates and Licenses:

Food Handler Certificate RBS (Responsible Beverage Service) certificate Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to reach with hands and arms. Lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc The employee must occasionally lift and/or move up to 50 pounds. Must be able to stand, lift and bend for extended periods of time. Role may include job duties or tasks requiring repetitive motion. Exposure to hot kitchen elements or cleaning materials. Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms.

*We are an equal opportunity employer, and consider all qualified applicants regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.