About Nomad Tea Parlour

The Nomad Tea Parlour brings a fun and playful twist to the
classic Chinese American bar, restaurant, and private
event experience.

The Nomad Tea Parlour Server Assistant embodies a warm sense of hospitality and our core values to our guests.

Compensation Band: $16.00 per hour plus applicable tips and tip credit (10.65 with tip credit)

Responsibilities

• Oversee and guide guest’s complete restaurant experience
• Provide knowledgeable, approachable, efficient, and energetic service at all times
• Coordinate with Server on smooth management of the section, emphasizing optimal pacing for the guest experience
• Maintain full menu knowledge for both food and beverage items, including all allergen information. This may include ingredient provenance and simple descriptions of unfamiliar ingredients or preparation methods.
• Adhere to all company service standards and protocols
• Ensure proper table maintenance, including water service, pre-bussing, etc.
• Assist the Server with effectively and respectfully communicating service and/or guest irregularities, such as 86s or other menu changes, to all FOH & BOH team members
• Assist the Maitre D in table turn time management and resetting for the next seating
• Set up, detail, and break down the floor and service stations to standards required
• Ensure glassware and silverware are polished, as needed
• Perform opening and closing duties to standards required
• Complete regular deep cleaning of the restaurant
• Set up and detail dining room and stations to standards required
• Stock and prepare service related items
• Maintain professional and warm guest communications
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guest before, during, and after service
• Engage management for any escalated guest situations
• Adhere to Nomad Tea Parlour's Cleaning and sanitation SOPs
• Assist in bathroom maintenance as needed
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Ability to carry 50 pounds
• Going up and down several flights of stairs will be a daily requirement. 

Preferred Qualifications

• 1+ years of experience in related role in a restaurant with a comparable service style and/or cuisine
• Ability to train new Float Servers in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Nomad Tea Parlour reserves the right to add or delete duties and responsibilities at the discretion of Nomad Tea Parlour or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Nomad Tea Parlour is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.