Upscale French Restaurant Group is seeking an experienced, motivated individual to join our team as a Maitre d’Hotel. As a lead member of our front-of-house service team, the Maitre d’Hotel is responsible for logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. Our ideal candidate has considerable prior experience in high-end food service environments, an impeccable demeanor, excellent customer service skills, and logistical and organizational acumen.
Location:
Primary responsibilities:
- Open door for guests arriving and departing
- Greeting customers as they walk into the restaurant
- Guide guests to their table and accommodate specific seating requests to the best of your ability
- Provide customers with menus and answering any initial questions they may have
- Make, adjust, and cancel reservations
- Answer any questions regarding food, drinks, and specials
- Resolve guest complaints or disputes
- Manage waitstaff to ensure efficient and excellent service throughout a given seating
- Manage restaurant waiting list during peak times to accurately set guest expectations
Skills and Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred
- 2+ years of experience in a comparable FOH role
- Outgoing, can-do attitude and ability to maintain grace and composure during high-volume shifts
- Excellent written and verbal communication skills
- Ability to multitask and pivot when necessary
- Ability to work effectively within a team
- Ability to be on your feet and alert for extended periods of time
- Hold a current Food Handler’s license or must obtain within a month of hire
Languages: Italian and French (highly preferred)
Compensation and benefits:
- Competitive hourly rate based on experience
- Great opportunities for growth
Compensation Details: Hourly ($35.00 - $45.00)
*** WEEKEND AVAILABILITY NEEDED
*** EXPERIENCE REQUIRED
Le Bilboquet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with respect to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Consistent with the Americans with Disabilities Act (ADA) and state and local laws, it is the policy of Le Bilboquet to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you believe a reasonable accommodation is needed, please contact Le Bilboquet’s Human Resources Manager at [email protected] or (212) 751-3036
