Carlotta's Cocktail & Wine Bar at Hotel Julian San Francisco

All employees are expected to deliver truly great service, and to create a warm and
friendly atmosphere for our guests. Employees must work well as a team, maintain
confidentiality and adhere to company policies.
SUMMARY: To provide friendly, attentive, and timely service to create a memorable
experience for all guests. The server’s primary objective is to show our guest hospitality
and build relationships out of each guest that enters our venue.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties
may be assigned.
 Provide service to patrons and is accountable for an assigned section.
 Assumes 100% responsibility for quality guests’ experience
 Thorough understanding of Hotel Julian and Carlotta’s including its culture,
history, rules and policies.
 Perform opening and closing procedures including but not limited to the set up
and break down of stations, cleaning tables and checking tables before service
is provided.
 Responsible to “up sell” on any given opportunity
 Maintain and ensure the overall cleanliness of each assigned station and the
establishment.
 Ensure that all procedures concerning bar tabs and the transfer of tables are
met.
 Perform accurate cash/credit handling and POS procedures
 Must be very familiar with all food and beverage items
 Know what daily specials are and what they cost
 Up sell food and beverage items
 Know the restaurant- style of food “American Inspired Cuisine”
 Check identification for proof of age when required
 Monitor guests drinks and anticipates guests needs
 Provide friendly, courteous and professional service to all internal and external
customers/guests, at all times

 Help support staff (if any: back waiters, runners) when needed (running food,
bussing tables) in order to comply with standards and provide responsive
customer service.
 Retain and maintain complete knowledge of all food and beverage items
 Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e.
nearby entertainment, stores, hotels, etc.
 Perform all duties and sequences of service in adherence to standards
 Must have the ability to work a flexible schedule and late hours when necessary
 Must have the ability to report to work on time and on a regular basis
 Know your schedule and what time to be here for each shift. All employees of
Carlotta’s must be here 15 min prior to your scheduled start time, you will clock
in no more than 5 minutes before your scheduled shift time
 Other duties as assigned as management sees fit
 Learn the names and personally recognizes repeated guests, while creating new
ones.
 Thank guest for their visit and invite them to return.
 Attend all scheduled employee meetings and brings suggestions for
improvement.
 Notify manager-on-duty any time a guest is not 100% satisfied with their
experience.
 Ability to know the signs of intoxication and inform a manager if a guests needs
to be “cut” off.
 Follow California and San Francisco laws on carding people as well as the
correct forms of ID.
 Any other duties as assigned.