Required Years of Experience
1 year
Job Details
I’m donut ? is looking for friendly and energetic Retail Associates to join our team as we open our first U.S. location in Times Square. As a Retail Associate, you’ll play a key role in creating memorable guest experiences by delivering excellent service, processing transactions, and assisting with the preparation and presentation of our signature donuts. You’ll be an essential part of our team, helping us uphold the high standards of quality and service that define the I’m donut ? brand.
What You'll Do:
Teamwork & Collaboration:
- Work collaboratively with your team to ensure smooth and efficient service throughout your shift.
- Maintain a positive and friendly attitude, contributing to a welcoming team environment.
- Assist fellow staff members as needed to ensure seamless operations.
Guest Interaction & Service:
- Greet and welcome all guests warmly, ensuring they feel valued and cared for.
- Provide knowledgeable and genuine service by answering questions about our menu, ingredients, and preparation methods.
- Assist with finishing touches on menu items, such as icing, decorating, or warming items to meet presentation and quality standards.
Workstation & Equipment Management:
- Complete all opening, mid-shift, and closing procedures, ensuring the pastry display, condiment bar, and workstations are fully stocked and clean.
- Care for and maintain equipment, following all safety and sanitation procedures.
Point of Sale & Transactions:
- Accurately enter orders into the POS system, handling cash and credit card transactions with care.
- Follow proper procedures for opening and closing the register and managing transactions.
Cleanliness & Maintenance:
- Maintain a clean and organized work environment, following all Department of Health (DOH) and safety standards.
- Ensure that service areas are always tidy and presentable.
What We’re Looking For:
- A passion for delivering outstanding customer service in a fast-paced environment.
- Strong communication skills and a friendly, approachable demeanor.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A willingness to learn and develop your knowledge of coffee, tea, and baked goods.
What We Offer:
- A dynamic, supportive team environment.
- Competitive pay with opportunities for growth.
- Comprehensive Medical, Dental, and Vision insurance.
- Paid Time Off - subject to service time and hours requirement
- Pre-Tax Commuter Benefits
Compensation: Hourly Rate: $18 plus tips
Compensation Details
Compensation: Hourly ($18.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits
Required Skills
Teamwork & Collaboration
Guest Interaction & Service
Workstation & Equipment Management
Point of Sale & Transactions
Cleanliness & Maintenance
Outstanding Customer Service
Strong Communication Skills
Flexibility
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Part of I'm donut ?
Welcome to I'm donut ?, where tradition meets innovation under the guidance of our founder, Chef Ryouta Hirako. Poised to captivate the heart of New York City with our first U.S. location in Times Square, I'm donut ? redefines the very essence of what a donut can be. We offer sweet and savory donuts, equally delicious at breakfast, lunch, dinner or late night.
OUR STORY:
Chef Ryouta Hirako is the visionary founder of the I'm donut ? concept, which originates in Japan. Chef traces his passion for cooking back to his mother, whose prowess in the kitchen captivated him as a child. He began his culinary career as a chef specializing in Italian cuisine, and soon grew his business to include a café, dried flower shop, bakeries, and later, his famous donuts.
In Japan, his concepts include Italian restaurant hiracon'chez (2012), Amam Dacotan bakery (2018), I’m donut ? (2021) and dacō (2023). His locations routinely draw impressive lines and sell out daily.
Chef Ryouta attributes his love for baking to a transformative experience at a bakery in his friend's hometown. Eight years before opening his own bakery, he became a loyal customer of this establishment, where the “shockingly delicious” baked goods shattered his preconceived notions of bread. Chef’s cooking philosophy mirrors his spontaneous nature, as he identifies as a “non-planner,” preferring to let the inspirations of the day guide his creations. He also helms the interior design of all his stores, with an imaginative vision that champions freedom of expression and individuality. His creativity is not only evident in his food, but also in the way in which he weaves a sense of story.
OUR PHILOSOPHY
The playful question mark in our name, "I'm donut ?", is a nod to our innovative approach—constantly questioning and creatively expanding the boundaries of traditional pastry. At the core of our offerings are nama donuts, known for their fresh, melt-in-the-mouth experience, and fluffy lightness. Each donut is handcrafted daily in-house, from our specialty dough to the unique toppings, ensuring an unparalleled donut experience.
WHAT IS A “nama” DONUT ?
A "nama" donut refers to a style of donut popularized in Japan. The term "nama" means "fresh" or "raw" in Japanese, and it is used to describe these donuts because of their notably fresh, soft, and moist texture. Nama donuts are less sweet compared to typical Western-style donuts. They are made with high-quality, natural ingredients and are often finished with a variety of unique glazes, toppings or fillings. This style of donut is distinguished by its focus on freshness and its delicate balance of flavors.
