Front of House Manager
Mercy Me
1143 New Hampshire Ave NW, Washington, DC 20037, United States
Mercy Me hiring Front of House Manager in Washington, DC

Mercy Me hiring Front of House Manager in Washington, DC

Mercy MeMore Info

Full Time • Salary (Based on Experience)
Expired: Feb 2, 2025

Sorry, this job expired on Feb 2, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

Mercy Me, part of Unordinary Hospitality Group, located in West End - Washnington DC, dynamic South American inspired place, blending the elements of a restaurant, bar, and lounge into a captivating experience. 

Our culinary and beverage inspiration derives from the rich elements of South American cuisine, respecting its time-honored traditions while exploring the ever-evolving cultural influences that have shaped the remarkable culinary traditions across Latin America. 

We are seeking to hire a dynamic and experienced Front Of The House Manager to join our award winning hospitality team. 


Benefits:

  • Comprehensive Medical, Dental and Vision Insurance
  • 401k
  • Flexible Savings Account/Healthcare Savings Account/Dependent Care Savings Account
  • Commuter Benefits
  • Paid Sick and Vacation Days
  • Dining Discounts 

Duties & Essential Functions (these are not all-inclusive):

  • Promotes the core values and culture of Mercy Me/Unordinary Hospitality, including but not limited to excellence in food and beverage, service, and hospitality.
  • Works with the General Manager and Director of Food & Beverage to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
  • Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members.
  • Coordinate with Director of Food & Beverage with continued update on training material as well as service tools.
  • Provides and oversees the service for all VIP customers when on property.
  • Develops positive customer relationships and addresses customer service needs.
  • Hosting regular service class for all departments and curate continued educational opportunities.
  • Fulfills monthly report on the state of service quality at the restaurant. This includes any patterns in service flaw, team member performance, shift in team culture and morale.
  • Take full ownership of daily guest reviews. Follow up internally and make direct reach-out to guests within 48 hour window.
  • Appraises staff performance and provides feedback to improve productivity.
  • Develops strategies for better workplace efficiency and goal achievement.
  • Liaises between employees, the General Manager (“GM”), and the Director of Food & Beverage.
  • Oversee the environment of the music: including but not limited to music, lighting, temperature.
  • Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
  • Maintains physical facilities within the restaurant space.
  • Previous management experience preferred (1-2 years).
  • Knowledge of POS (point of sales) systems.
  • Must be able to lift heavy boxes.
  • Ability to walk, stand, and bend for extended periods of time over multiple floors.
  • Occasional kneeling, bending, crouching, and climbing is required.
  • Available to work weekends, nights, and holidays as the business dictates.
  • Fluent in written and spoken English.

Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program


Required Skills

Wine Service

Promotion of Core Values and Culture of the Company

Customer Service

Training and Delegation

Leadership

Communication

Vip Customer Service

Service Procedures

Staff Performance Appraisal and Feedback Provision

Scheduling

Development of Workplace Efficiency Strategies

High Volume Service

Liaison Between Employees, Gm, and Director of Food & Beverage

Conflict Resolution

Facilities Maintenance

Food Safety Knowledge

Previous Management Experience

Organizational Skills

Knowledge of POS systems

Teamwork

Physical Fitness for Lifting and Bending

Inventory Management

Wine Knowledge

Events Management

Beer Knowledge

Team Training

Read more


View Job Description

Other jobs you might be interested in


Maitre D
The Occidental
Full/Part Time • Hourly ($17.50 - $24.00)
STARR Restaurants
Washington, DC • Fine Dining
Floor Manager
Unconventional Diner
Full Time • Salary (Based on Experience)
Garden Hospitality
Washington, DC • Casual Dining
+8 Awards
Service Manager
The Dabney
Full Time • Salary ($65k - $75k)
Restaurants by Chef Jeremiah Langhorne and Alex Zink
Washington, DC • Fine Dining
Floor Manager
Centrolina
Full Time • Salary (Based on Experience)
Centrolina Group
Washington, DC • Fine Dining
Floor Manager
Dacha Navy Yard
Full Time • Salary (Based on Experience)
DBG Hospitality
Washington, DC • Upscale Casual
Floor Manager
Scale Hospitality
Full Time • Salary ($65k - $75k)
Scale Hospitality Group
Washington, DC • Restaurant Group
Food and Beverage Floor Supervisor
MARCUS SAMUELSSON RESTAURANT GROUP
Full Time • Hourly ($20.00 - $22.00)
Washington, DC • Restaurant Group
+8 Awards
Lead Host
Rose's Luxury
Full/Part Time • Hourly ($25.00) plus tips
Rose's Restaurant Group
Washington, DC • Casual Dining
Floor Manager
FISH SHOP
Full Time • Salary ($70k - $80k)
Artfarm
Washington, DC • Upscale Casual
Restaurant Managers: Floor Managers; Bar Managers; AGM Candidates
Long Shot Hospitality
Full Time • Salary (Based on Experience)
Long Shot Hospitality
Washington, DC • Restaurant Group
Floor Manager
Michele's
Full Time • Salary (Based on Experience)
101 Hospitality
Washington, DC • Upscale Casual
Concierge/ Lead Host
The Clayton Washington D.C.
Full Time • Salary ($50k - $60k)
The Clayton
Washington, DC • Private / Social Club
Service Director
The Clayton Washington D.C.
Full Time • Salary ($80k - $90k)
The Clayton
Washington, DC • Private / Social Club
Front of House Manager
Dacha Beer Garden
Full Time • Hourly (Based on Experience)
DBG Hospitality
Washington, DC • Casual Dining
Front of House Manager
Jackie Restaurant
Full Time • Hourly (Based on Experience)
DBG Hospitality
Washington, DC • Upscale Casual
Maitre D
Le Diplomate
Full Time • Hourly ($17.50)
STARR Restaurants
Washington, DC • Upscale Casual

Argentinean, South American

Full Service Hotel, Boutique Hotel, Luxury Hotel, Hotel Group

Part of Unordinary Hospitality

What is Mercy Me at Yours Truly DC Hotel
Mercy Me is a South American inspired restaurant | bar | and dining lounge nestled within Yours Truly Hotel Lobby. Our menu pays homage to the rich tapestry of South American cuisine, blending traditional flavors with influences from historical migrations and contemporary culinary trends.
Who are we?
Mercy Me is operated by Unordinary Hospitality Group. Our people are the key to our success! We are a dedicated, strong family that strives to see each and every one of its members succeed. From the newest associate to our most seasoned manager, we all come together under the guiding belief that together, we can accomplish anything. We are always looking for dynamic motivated individuals who are yearning to make their mark on the world of hospitality. Located in the West End neighborhood of Washington, DC, we are close to Dupont Circle, Foggy Bottom, George Washington University, and four Metro lines.

Job is saved!

Click your avatar to
access saved jobs and applications