Hotel Barriere Group are looking for a Lead Host or Lead Hostess to join our team and be the first point of contact for our guests.

Lead Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas, leading the host team, monitor wait times, among other tasks. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Leading the Team:
 Supervising other host/hostesses and setting an example to follow
 Monitor wait time and inform guest on delays
 Coordinate with MOD to optimize table turnover

Responsibilities:
 Welcome guests to the venue
 Manage reservations
 Escort customers to assigned dining or bar areas
 Provide menus and announce Waiter/Waitress’s name
 Greet customers upon their departure
 Maintain a clean reception area
 Cater to guests who require extra attention (e.g., children, elderly)
 Answer incoming calls and address customers’ queries
 Assist wait staff as needed
 Keep track of new Members and recognize them at sight

Requirements:
 Previous work experience as a Host/Hostess or Waiter/Waitress
 Understanding of restaurant etiquette
 Familiarity with health and safety regulations
 Experience in managing reservations
 Demonstrable customer-service skills
 Excellent communication skills (via phone and in-person)
 Strong organizational skills with the ability to monitor the entire dining and bar area
 Availability to work in shifts as needed
 Ability to stand during long periods of time
 High school diploma: hospitality certification is a plus

Job Type: Full-time
Benefits: Health/Vision/Dental Insurance, Life Insurance, Paid Time Off, 401K

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.