Requirements for Success

• Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
• Willingness to learn and grow
• Previous customer service experience
• Previous experience as a Maître d'
• Ability to clearly, calmly, and concisely communicate
• Ability to lead a team 
• Experience using Resy or a similar platform
• Ability to keep the flow of service
• Ability to work in fast paced environments 

Guest Service 

• Ensure all guests consistently receive courteous and efficient service. 
• Respond positively and promptly to customer concerns and complaints. 
• Communicate any food allergy or special nutrition needs to kitchen team. 
• Maintain a welcoming and orderly restaurant environment. 
• Build relationships with repeat guests. . 

Company Values 

• Understand that we require a positive and respectful attitude in the workplace.  
• Understand and behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Benefits 

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Personal Paid Time Off
• Discounted Gym Membership
• Dining Discounts in all Mattos Hospitality restaurants 
• Employee Wellness Program 
• Employee Assistance Program 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement. 

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws