Barista, FROTH Chicago
Job Description
The barista is a key member of the FROTH Chicago café team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This café takes a cocktail approach to coffee, so this position is great for someone who loves to create and experiment with coffee-based drinks to create something amazing for our customers. Our company is ideal for someone that enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our unique café experience! This position is part-time to start, 15+ hours per week.
Starting hourly is $14/hr + tips. Average hourly tips = $9 at this location. Assume a take home hourly rate of $23/hr
Job Responsibilities
- Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction
- Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs
- Work in a way that maintains a clean and tidy work area while following all city and state health guidelines
- If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure
- Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction
- Work in a fast-paced environment while staying calm and organized
- Collaborate with your teammates during each shift to provide an exceptional experience; work closely with building/residential staff as needed
- Help create new café drinks using a cocktail approach: combining ingredients to create a new experience; participate in the research & development process of our menu
- Communicate shift needs to the FROTH Slack channels before, during, and after your shift
- Complete assigned tasks as requested by Leadership Team including but not limited to side work and inventory
Essential Job Requirements:
- Passion for hospitality and coffee
- 1+ years’ experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus; experience as a bartender a plus
- Ability to maintain Chicago food handlers license
- Must possess a positive attitude and the ability to smile under all circumstances
- High integrity with a great attendance record
- Strong attention to detail, especially when working under pressure
- Demonstrate strong oral and written communication skills
- Participate in training in order to comply with new or existing laws
- Ability to work a flexible schedule, including evenings and weekends where business demands
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community
- Comply with expectations as demonstrated in the employee handbook
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Core Values:
In order to achieve success employees must embrace certain core principles and values.
- Honesty
- Integrity
- Competence
- Tenacity & Enthusiasm
- Creativity
- Professionalism
- Drive
