Barista, FROTH Chicago

Job Description 

The barista is a key member of the FROTH Chicago café team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This café takes a cocktail approach to coffee, so this position is great for someone who loves to create and experiment with coffee-based drinks to create something amazing for our customers. Our company is ideal for someone that enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our unique café experience! This position is full-time, 32+ hours per week.

Starting hourly is $14/hr + tips. Average hourly tips = $9 at this location. Assume a take home hourly rate of $23/hr

Job Responsibilities

• Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction
• Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs
• Work in a way that maintains a clean and tidy work area while following all city and state health guidelines
• If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure
• Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction
• Work in a fast-paced environment while staying calm and organized
• Collaborate with your teammates during each shift to provide an exceptional experience; work closely with building/residential staff as needed
• Help create new café drinks using a cocktail approach: combining ingredients to create a new experience; participate in the research & development process of our menu
• Communicate shift needs to the FROTH Slack channels before, during, and after your shift
• Complete assigned tasks as requested by Leadership Team including but not limited to side work and inventory

Essential Job Requirements:

• Passion for hospitality and coffee
• 1+ years’ experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus; experience as a bartender a plus
• Ability to maintain a BASSET certificate and Chicago food handlers license
• Must possess a positive attitude and the ability to smile under all circumstances
• High integrity with a great attendance record
• Strong attention to detail, especially when working under pressure
• Demonstrate strong oral and written communication skills
• Participate in training in order to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends where business demands
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Core Values:

In order to achieve success employees must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive