Job Description:
We’re looking for a Host and Reservations Coordinator to manage all aspects of reservations, warmly welcome guests, and provide outstanding service at the front of house. The ideal candidate will be highly proficient in using Resy, possess excellent interpersonal skills, and enjoy creating a welcoming environment for every guest.
Responsibilities:
- Manage all reservation bookings through Resy, ensuring accuracy and efficiency
- Answer phone calls and emails professionally and promptly
- Greet and seat guests, ensuring a warm and inviting experience
- Maintain a comprehensive understanding of the restaurant's layout, menus, and services
- Coordinate with the floor staff and management to accommodate guest preferences and special requests
- Monitor the flow of service to minimize wait times and optimize table turnover
- Handle walk-in guests with professionalism and courtesy
- Assist with maintaining the cleanliness and organization of the host stand and entryway