Responsible for the retail fish and butcher counters as well as all fish/meat counter employees. Ensures the proper butchering of all fish and meat while maintaining a sanitary work space. Schedules and manages all employees, oversees the cleaning and maintenance of equipment and facilities and ensures that all health and safety regulations are adhered to. Directs hiring, assignment, training, motivation and termination of personnel. Documents, investigates and resolves all employee and guest incidents and directs escalated incidents to the appropriate outlet.
As an ambassador of Eataly products and services, the Fish/Meat Department Manager is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.
Complies with company quality standards when ordering and butchering product offered in or at the department counters.
Keeps/supervises inventory, estimates ordering cost/needs, and receives/checks orders to ensure they adhere to specifications.
Ensures sanitary fish/butchering and work stations that meet the Department of Health standards
Directs hiring, training, scheduling, managing, and termination of all fish and meat counter employees.
Documents, investigates and resolves all employee and guest incidents including guest complaints. Directs escalated issues to the appropriate outlet.
Submits and reviews weekly payroll for all fish and meat counter employees
Reviews financial information such as sales and costs, and monitors budget to ensure efficient operation and that expenditure stay within budget limitations. Takes action to correct any deviations from the budget.
Sets the department standard for customer service duties for the fish and meat counters including producing appealing, seasonal product displays.
Manages stock levels and makes key decisions about stock control, actively collaborating with the Retail Manager and NY Purchasing Team.
Actively collaborate with location culinary team to optimize use of the internal transfer system to maximize product yield and reduce waste.
Analyze sales figures and forecast future sales volumes for planning and maximize sales
3-5 years of experience in butchering fish and meat in a customer service setting. Two year associate’s degree or a bachelor’s degree from a four year college desirable. Basic computer skills are necessary. Must be able to communicate politely and effectively with guests and other employees.
High school diploma desired or equivalent. Prior knowledge of the foods/products being sold at the specified counter is desirable.
Position requires standing, bending and mobility the entire work day. Must be able to lift up to 60 pounds and work with band saw and other butchering equipment.
Must be able to lead and manage the fish/meat counter team. Must be able to follow written and verbal instructions. Ability to communicate effectively and understand instructions.
Tools or Equipment Used
Scale, packaging supplies, cash register, knife, band saw, etc.
Reports to General Manager.
Competitive Health, Dental, Vision Benefits, Employee Perks and Discounts Programs, 401K Options and Paid Time Off.
Advanced Knife Handling
Food Handlers Certificate
General knife handling
Event Management / Organization
Experience in a High Volume Environment
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Part of Eataly USA
Eataly is the largest artisanal Italian food and wine marketplace in the world! With various restaurants, our market sells the same quality products used by our chefs: cured meats, cheeses, fruits and vegetables, meat and fish, handmade pasta, pastries, coffee and tea, as well as dried pastas, sauces and olive oil. A cooking school, bookstore, housewares and beauty section makes it even easier to bring Italy home!
Here at Eataly, we have dedicated our daily lives to promoting a real understanding of high-quality food and drink. How lucky are we that we get to do what we love?
We encourage a culture of curiosity, passion, harmony, fun and honesty: Curiosity and passion for our products, services, guests and experiences; harmony between guests and staff and also amongst team members and finally, harmony on the plate (pairing simple regional food with complementary wines and beverages); and lastly, we place a daily emphasis on creating fun and honest interchanges with our guests and amongst our staff.
We seek service-minded, talented, and innovative individuals who can help us continue to offer our high standard of quality service. If you believe that by making healthier happier food choices, we will all reap many benefits both for our bodies and our minds and you find enjoyment in sharing your knowledge and your positive people skills with others in order to create quality experiences for our guests, we encourage you to apply.
Eataly offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.
Additionally, Eataly offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.