We are hiring an Assistant General Manager for Santi!

Michael White, the renowned chef, restaurateur and innovator who helped define Manhattan’s modern Italian restaurant scene with destinations like Marea, Ai Fiori, and Osteria Morini, makes his return to New York with the October opening of Santi, from his BBianco Hospitality Group. Situated in the heart of midtown at Tishman Speyer’s 520 Madison Avenue, Santi will explore seasonal Italian cooking through the lens of White’s many years living in Italy and the South of France, offering both a culinary retrospective and an exciting next step in his storied career.

The name Santi is derived from a fond memory of White’s culinary mentor, Gianluigi Morini, a chef and bon vivant who helmed the kitchen at San Domenico. Eager to taste the dishes from the kitchen, he would wave off a plate and utensils and say: “Le mani degli chef sono come le mani dei santi” – “The hands of chefs are like the hands of saints.” At Santi, White’s menu retells the story of his years living and working in Imola, the Amalfi coast, and the South of France, with a menu consisting of handmade pastas, meats, fish, vegetables, crudos, rotating specials, and large format dishes. It builds on his 36 years in the kitchen and traverses the whole of the Italian peninsula with a focus on seasonality. There will be wild game, truffles, and ragouts in the fall, ephemeral green market produce in the spring, and rare ingredients from across the globe incorporated thoughtfully and with nuance.

The Assistant General Manager is responsible for ensuring the excellence, creativity, and profitability of Santi’s dining experience. The position serves as a leader, educator, coach and mentor to the front of house staff and works under the direction and guidance of the General Manager. 

Duties and Responsibilities

• Works with the General Manager to set the direction of the business in day-to-day operations as well as develop and execute a plan to drive sales, manage costs, and grow the business
• Prepares FOH schedule with oversight from the General Manager; ensures the FOH is properly staffed and in line with labor budget goals
• Manages FOH staff employee relations and disciplinary action, with oversight from the General Manager
• Manages daily reporting of FOH labor, including managing timesheets and sales reports
• Assists with payroll administration by providing timely updates to labor reports, expenses, and new hire onboarding
• Reports all repair and maintenance needs in a timely manner to ensure safety and aesthetic consistency on a daily basis
• Works directly with the leadership team to promote a strong and unified leadership dynamic
• Leads pre-shift meetings, updating staff on operational and service changes and encouraging an open-door environment
• Assists in overseeing and managing the service team, ensuring that they are performing up to standard and supporting the needs of the restaurant in their given roles
• Manages upkeep of FOH training materials, works collaboratively with the General Manager to ensure service standards are communicated and upheld
• Enhances and strengthens guest relationships, established and new, recognizing regular guests and VIPs
• Promotes cooperative effort, a team spirit, good morale and positive culture among employees
• Resolves complaints from guests in a polite, friendly manner, ensuring complaints are escalated to the General Manager when necessary
• Ensures the entire space looks, smells, and feels great (lighting, temperature, bathrooms, cleanliness, and seating arrangements)
• Participates in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Sets an example for impeccable service, maintaining the ability to do any FOH job in the restaurant in the absence of staff or during moments of high volume
• Maintains a strong understanding of company background, core values and philosophy
• Adheres to all company safety and sanitation policies and procedures
• Performs other work-related duties as assigned by the General Manager and/or Senior Leadership  

Candidates can expect:

• Competitive wages, above industry standard benefits, paid sick leave, and generous vacation time
• To be part of a growing team, and regularly engage together in cross-company dialogue and exchange
• A dedicated team of operators to support the venue and team

Compensation and Benefits

• $85,000 - $95,000 annually
• Health insurance
• Pre-tax transit benefits
• Paid Time Off

Position Requirements:

• Minimum 5-7 years working in a fine dining restaurant as an Assistant General Manager or in a similar role
• Restaurant Management Certification or college degree in a related field, preferred
• Experience with operations management, team management, and team development
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• NYC Food Protection Certificate
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail

Physical Demands

• Ability to be flexible with job demands and open-minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to handle stress under pressure
• Ability to move or handle equipment throughout the restaurant generally weighing 50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day

BBianco Hospitality Group is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.