*** Are you tired of those insanely early mornings? Are you passionate about quality baked goods, curating unforgettable flavor profiles and interested in partnering with fine dining chefs? ***

Look no further.

COPS, our boutique doughnut concept hailing from Toronto, Canada is opening its debut Flagship Store in West Village, NYC!

‘"COPS" is aptly named after the tongue-in-cheek stereotype, associating police with doughnuts. We clearly don't take ourselves too seriously, but at the same time we really do. Not sure how that's possible but if you read on maybe it'll make more sense..maybe not.

At COPS, we believe in creating art worth eating, in every form. We’re transcending the ordinary and reimagining the local doughnut shop as a global creative studio, renowned for exceptional, innovative marketing campaigns and impactful brand collaborations. We've partnered with influential fashion designers on custom uniforms and notable spatial designers on one-of-a-kind event installations in Toronto and New York.

Two words that distill our identity are luxury and grit. These principles are our bedrock, guiding every endeavor and are threaded throughout every corner of our brand. At COPS, we’re forming a unique path that seamlessly blends fashion, art and design with hospitality.

However, don’t be mistaken, we put just the same amount of effort into our products. We partnered with a fine dining chef and food scientist to perfect our original recipes and have since collaborated with multiple Michelin Star chefs and their restaurants. We made the conscious decision to exclusively highlight filter coffee in our locations and will partner with best-in-class, world renowned coffee roasters at each location we open.

We currently have three locations in Toronto, plan to open across NYC, then venture to Paris, Tokyo and beyond.

We truly believe the world does not need another doughnut shop. An incubator of inspiration on the other hand, is a different story.

Learn more about our brand and click on the "Art We Eat" page to see our recent collaborations in Toronto and NYC : www.eatcops.com

Check out our IG because as they say, a picture's worth a thousand words : @eatcops

What It’s Really Like to Work Here ? : 

As the Bakert Manager of our COPS NYC location, you will oversee all aspects of doughnut production and BOH scope of work, ensuring adherence to COPS' high standards of excellence in taste, texture, and presentation. You will play a pivotal role in mentoring and developing kitchen staff, implementing efficient production processes, and maintaining exceptional quality control while sustaining financial success in your area of pride. This position requires a dedicated leader who is passionate about delivering exceptional doughnut experiences and driving operational excellence.

What are we looking for? : 

The Bakery Manager exemplifies operational leadership with resourcefulness and creative problem-solving, embodying our company's core values and driving innovation aligned with our vision. They set high standards, thrive under pressure, and consistently deliver excellent results with adaptability and organization. Their positivity boosts team morale and their collaborative approach ensures collective success, building genuine connections with colleagues and customers.

As a leader, they emphasize inclusivity, empathy, and open-mindedness, fostering fellowship and empowering team members to reach their potential. They maintain positivity amidst uncertainty, viewing challenges as opportunities for innovation. Effective communication and organizational skills drive collaboration towards shared goals, reinforcing our commitment to exceptional service and brand strength.

Imagine them as the master conductor of our operational workforce, orchestrating seamless collaboration between the FOH and BOH to deliver unparalleled service and products while maintaining our brand's integrity. Their contribution is indispensable in guaranteeing the seamless functioning of every facet of our operations, from task coordination to offering invaluable guidance and support.

Enhanced Benefits Package:

What’s in for you? : 

Enhanced benefits package :

We're a small startup with global dreams, where you'll find:

• A robust training program designed to nurture professional development.
• Contribution to organizational success and international expansion.
• Pioneering the expansion of our first international brick-and-mortar presence.
• Deeply engage with like-minded industry peers in fashion, food, and art to co-create our weekly features, driven by a shared vision.
• We're dedicated to fostering a values-driven culture. 

To add to the deal, we have :

• Customized benefits and comprehensive coverage.
• Sick leave and vacation allowances.
• Competitive salary aligned with market standards and a performance-based bonus structure.
• Oh yeah: free doughnuts and delicious coffee, obviously.

A day in the life of a Bakery Manager at COPS :

… is crafting a refined blend of culinary artistry and exceptional leadership. The Bakery Manager orchestrates every aspect of our kitchen's operations. They begin by reviewing production schedules and exacting quality standards. Leading by example, they refine recipes, streamline workflows, and uphold rigorous hygiene standards, setting standards for their team.

Beyond the kitchen, they forge a seamless partnership with the FOH team to elevate customer experiences. Engaging directly with customers and incorporating their feedback, they continuously enhance service delivery. Their leadership cultivates a unified team ethos, bolstering morale through recognition initiatives and celebrating accomplishments that epitomize our commitment to luxury and excellence.

Throughout the day, the Bakery Manager navigates challenges with adaptability, steadfastly focused on delivering products that meet expectations. Their unwavering dedication ensures that every doughnut leaving our kitchen meets our brand's requirement of unparalleled quality.

In addition to overseeing culinary operations and leadership, the Bakery Manager adeptly manages inventory, minimizing waste and maintaining vital vendor relationships. They optimize stock levels, ensure ingredient availability, and negotiate with vendors for optimal quality and cost efficiency.

What We Can Expect By Hiring You ? :

Your role is crucial in driving impact and operational excellence. Your responsibilities include:

• Taking ownership and driving initiatives that make a meaningful difference across the boutique.
• Using a customer-centric approach and data-driven insights to prioritize BOH decisions.
• Ensuring seamless operational consistency within your team and collaborating effectively with FOH.
• Inspiring and motivating your team to surpass expectations, embodying our can-do attitude and commitment to excellence.
• Collaborating with the leadership team to recruit top talent that aligns with our brand's vision.
• Demonstrating expertise in doughnut-bakery production, waste and inventory management, quality control, and cost-of-goods management.
• Supporting talent onboarding and retention efforts to cultivate a high-performing BOH team.
• Acting as a brand ambassador and actively engaging with the community.
• Upholding accountability for performance, inventory management, and organizational standards.
• Understanding the nuances of building a luxury brand and enhancing value perception through our core products.
• Showing a passion for making a positive impact and supporting company-wide goals.
• Exhibiting exceptional communication, leadership, and conflict resolution skills.
• Maintaining a consistent work history and strong work ethic to foster a positive workplace culture.

Other responsibilities:

Brand and Environment

• Uphold COPS' Brand Vision and Values: Champion our brand values in every interaction, fostering positivity internally and externally.
• Foster a Positive Environment: Cultivate a welcoming atmosphere for guests and employees, reflecting our dedication to positivity.

Operational Excellence

• Maintain High Standards: Ensure adherence to rigorous standards in doughnut production and service.
• Oversee Kitchen Operations: Manage production, quality control, and inventory to maintain operational excellence.
• Ensure Safety and Compliance: Enforce health, safety, and cleanliness standards to meet regulations and uphold our commitment to cleanliness.

Financial and Team Leadership

• Manage Finances Effectively: Control budgets and expenses to optimize profitability without compromising quality.
• Develop and Mentor Teams: Foster growth and excellence among kitchen staff through mentorship and development.

What do you need to own ? :

The candidate should hold or be prepared to obtain a NYC Food Handler’s License within their initial 90 days, and should also bring to the table:

• A minimum of 2+ years of proven expertise in managing staff to meet KPIS and targets, or 2+ years in a comparable managerial role.
• Prior involvement in fast casual dining, ideally in a managerial or supervisory capacity.
• Exceptional communication, leadership, and team-building proficiencies.
• Competence in navigating POS systems, ordering and delivery platforms, and a solid grasp of technical tools relevant to restaurant operations..
• Must be based in NYC and be a United States Resident or Visa Holder.
• A strong commitment to the quality of their work.
• Excellent written and verbal communication skills.
• Proficiency in utilizing industrial kitchen equipment to mix, shape, and bake/prep our products.
• Support in any other tasks, not limited to those mentioned in this job description, that are pertinent to the success of your boutique and the brand.

Additionally, candidates should own a minimum of 2+ years of baking and customer service experience or similar, with the following qualifications:

• Flexibility to work a schedule that includes Mondays through Sundays, with weekend availability.
• Full-time availability.
• Capability to lift, push, pull, and carry items weighing up to 30 lbs on a regular basis and up to 50 pounds on a regular (or occasional basis).
• Ability to stand for prolonged periods of time.

Join Us:

For everyone, everywhere. At COPS, we are united by a commitment to building without borders—without judgment or prejudice. We firmly believe that diverse, equitable, and inclusive teams are the bedrock of strength and innovation.

Like any leadership role within our brand, the Bakery Manager position at COPS requires dedication and a keen eye for detail. Compensation reflects their commitment, expertise, and effectiveness in leadership. It's a role where hard work and belief in the COPS brand can lead to a rewarding and impactful career. If you think you’re ready to lead with passion and make a significant impact, this opportunity awaits you at COPS.