A Host's duties include providing a warm welcome and seating guests, answering phones, managing reservations and messages, keeping precise guest counts and wait times, and bidding farewell to all guests. They also assist with coats and other guest requirements. Our host team is expected to arrive at work dressed professionally every day, serving as a symbol of warmth, welcome, and professionalism for our guests upon their arrival at our restaurants.

Essential Functions:

• Warmly greet and seat guests in the restaurant.
• Answer telephones, take orders, messages and reservations.
• Available to work a variety of hours, days and shifts, including weekends.
• Safely and effectively move chairs, tables, highchairs and booster seats.
• Safely and effectively use and operate all necessary tools and equipment.
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction.
• Ability to multi-task calmly and effectively in a busy, stressful environment.
• Work in a confined, crowded space of variable noise and temperature levels.
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds.
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs.

Key Responsibilities and Duties:

• Ensure the overall Guest experience exceeds expectations and anticipate Guest needs.
• Greet Guests with a warm and sincere smile.
• Use tact and good judgment when dealing with Guest challenges and respond to Guest needs with patience, empathy and courtesy.
• Assist with clearing, cleaning and resetting tables and maintain restroom cleanliness.
• Sell and accurately account for gift cards.
• Answer telephones, take orders, messages and reservations.
• Use proper phone and voicemail etiquette and guidelines.
• Understanding and responding knowledgeably to inquiries about the restaurant and its menu is essential.
• Follow all Host steps of service.
• Understand and follow the food allergy procedure and special orders/restrictions.
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems.
• Comply with all safety and sanitation guidelines and procedures.
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Be professional and a team player.
• Other duties will be assigned as needed.