Job Description
Assistant General Manager
Located in Fishtown, Philadelphia, Wm. Mulherin’s Sons is an urban Italian restaurant and hotel thoughtfully converted from a former 19th century whiskey blending and bottling factory.
Wm. Mulherin’s Sons features rustic Italian, wood-fired cuisine that emphasizes the smokiness and char of the wood burning oven & grill. We serve a casual, yet sophisticated & seasonally driven menu in a hip and nostalgic environment. The beverage menu features quality-driven cocktails along with a curated list of well-crafted beer and approachable wines from the Old and New World, carefully selected to complement the style of cuisine.
We are currently searching for a passionate, hospitality-focused Assistant General Manager to help lead our team. The strongest candidate will display innate leadership qualities and an ability to motivate and retain a talented service team. As a team member they will display a strong work ethic and the ability to nurture relationships with both our guests and team members. The Assistant General Manager will work closely with General Manager to ensure service standards remain expectational.
The Assistant General Manager should have knowledge of the latest culinary and hospitality trends and be passionate about providing exceptional hospitality. The Assistant General Manager must have excellent communication and motivational skills, and a collaborative, hands-on management style with the ability to think quickly when under pressure.
Duties & Responsibilities include but are not limited to:
- Support the General Manager in an effort to achieve budgeted food sales, beverage sales, labor costs and profitability.
- Completion of Customer Follow-up calls on a timely basis
- Recruit, hire and train exceptional service team members
- Attendance and participation at weekly manager meetings
- Support General Manager with supervision of weekly payroll input
- All other duties as directed by General Manager and Director of Operations
- Participation in Manager on Duty shifts as required
- Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared
- Assure the completion of weekly scheduling of FOH team members while maintaining a labor cost at or below the budgeted expectation
- Completion of monthly inventory
- Promote and maintain a culture of team-work and collaboration with co-workers and service team
- Ensure that all HR procedures are followed according to company policy
- Achieving and maintain service standards that exceed guest expectations
- Report any deficiencies in equipment and facilities to General Manager and Director of Operations
Required Experience:
- Prior use of Resy preferred.
- Minimum 2-3 years of experience as an Assistant General Manager in a high-volume, upscale setting
- Strengths must include multi-tasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- All eligible applicants must be able to stand and/or walk for long periods of time and lift / move boxes of 30 lbs
