Summary of Position:
Responsible for all aspects of Front of House management and service at Nitehawk Cinema. Overseeing service and guest relations. Organize and communicate with all departments as necessary to achieve service goals while cultivating relationships with guests and staff to ensure a quality experience at Nitehawk. Working closely with the entire management team in developing Nitehawk Cinema as the premier dinner and movie destination in NYC. Be present and positive, while being passionately productive and a problem solver. Show initiative and follow through.
Job Duties & Responsibilities:
- Focus and maintain a constant level of professionalism, while coaching and mentoring staff. Be a senior manager presence on the floor, leading by example and adhere to all guidelines set forth by Nitehawk Cinema
- Communicate daily/weekly updates to all managers and FOH staff
- Attend and contribute to weekly manager meetings by noting and discussing weekly topics. Follow up when needed on topics discussed to move forward.
- Set weekly goals for prioritizing and staying on top of tasks. Use the Manager Meeting doc.
- Assist with menu changes and specials, weekly and seasonal.
- Review discounts and adjustments are being rung in accordingly. Follow up and research when necessary follow up with staff.
- Responsible for Floor shifts as well as office hours. Provide coverage of floor shifts when needed
- Accept updates to job responsibilities according to abilities and management team availability.
Staff management
- Focus on service by overseeing all servers and runners, being a constant on the floor and communicating all service needs, providing support on scheduled floor shifts. Observe service as a whole. Check in with staff on general service, morale, and guest issues.
- Schedules: Complete weekly server schedule review. Keep an eye on overall staff level needs for busy and slow times. Post hiring ad for FOH staff as needed. Follow through on hiring needs.
- Prepare notes on scheduled events for staff.
- Lead management team with FOH hiring, training, training binders, employee reviews and handling disciplinary issues. Motivate staff and develop their skill set to excel at service. Provide opportunities for staff to learn, grow and develop their abilities Oversee Floor managers and delegate tasks. Follow up when needed and communicate clear expectations.
- Review the weekly schedule for runners, and assist the BOH manager when needed.
- Plan Server Staff meetings by setting dates and agendas in advance.
- Keep Employee files, employee training, staff reference documents, guest documents and staff binders up to date when needed. Assist with Floor Management hiring and training.
- Monitor time punches for FOH weekly hours, and cross check against the tip pool totals for payroll purposes. Review nightly Tip pool entries to ensure they are correct. Update all sheets as needed. Adhere to proper cash handling.
Facility:
Oversee maintenance and cleanliness throughout the building. : FDNY log, bathroom maintenance, maintenance list, temperatures of hallways and theaters seasonally, all signage is up to date throughout the space, organize server stations, overall cleanliness and appearance of the space making sure Nitehawk Cinema is a constant inviting place for guests
