The Popal Group is a growing family-driven boutique hospitality group setting the standard for DC dining through ambitious restaurant concepts. We are also committed to delivering an exceptional dining experience for our guests. We are currently seeking an experienced General Manager to lead our beloved modern Afghan restaurant, Lapis. At Lapis, we serve homestyle dishes cooked with local, seasonal ingredients. We capture our legacy through a variety of family recipes passed down from generations. We are looking for a General Manager who will lead this restaurant with deep care and attention.
Responsibilities:
Staff Management:
- Own staff development: hiring, training, developing, evaluating and disciplinary counseling of all on-site employees
- Plan and conduct regular training, both formal and informal, with all front-of-house staff
- Ensure staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities
- Ensure personnel issues are addressed in accordance with established company policies and procedures
- Maintain open and transparent communication with the staff and management team
- Conduct reviews and other periodic employee assessments as needed
- Write a weekly schedule for front-of-house staff
- Monitor and control labor costs
Service and Sales Management:
- Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements and building relationships with patrons
- Ensuring staff consistently delivers excellent service, hospitality, and food and beverage
- Review and approve the planning, implementation and success of service
- Regularly attend and monitor service
- Solicit and react appropriately to feedback from guests
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured
Operations Management:
- Ensuring completion of various daily, weekly, monthly and quarterly reports in a timely and accurate manner
- Reviewing reports and making operating recommendations to the operations team
- Supporting marketing and outreach efforts and offering input and suggestions
Requirements and Qualifications:
- Must have excellent verbal communication skills and have the ability to work a flexible schedule
- Technological proficiency including MS Suite, especially MS Word and Excel, MarginEdge, and Toast
- Proficient conflict resolution
- Passion for providing an exceptional customer service experience
- Proficient in event management/organization
- Experience in a high-volume and fast-paced environment
- Knowledgeable in food/beverage pairing
- Food preparation knowledge
- Weekend and evening availability
- ServSafe certification preferred
Required Years of Experience
The ideal candidate will have at least 2 years of experience in the role.
Compensation Details
Compensation: Salary ($75,000.00 - $85,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
