The Popal Group is a growing family-driven boutique hospitality group setting the standard for DC dining through ambitious restaurant concepts. We are currently seeking an experienced General Manager to lead our beloved modern Afghan restaurant Lapis. At Lapis, we serve homestyle dishes cooked with local, seasonal ingredients. We capture our legacy through a variety of family recipes passed down from generations. We are looking for a General Manager who will lead this restaurant with deep care and attention.

Responsibilities:

Staff Management:

• Owning staff development: hiring, training, developing, evaluating and disciplinary counseling of all on-site employees
• Planning and conducting regular training, both formal and informal, with all front of house staff
• Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities
• Ensuring that personnel issues are addressed in accordance with established company policies and procedures
• Maintaining open and clear communication with the staff and management team
• Conducting reviews and other periodic employee assessment as needed
• Writing a weekly schedule for front of house staff
• Monitoring and controlling labor costs

Service and Sales Management:

• Maintaining guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with patrons.
• Ensuring staff is consistently delivering excellent service, hospitality, food and beverage.
• Reviewing and approving the planning, implementation and success of service.
• Regularly attending and monitoring service.
• Soliciting and reacting appropriately to positive and negative feedback from guests.

• Ensuring a safe working and guest environment to reduce the risk of injury and accidents. Competling accident reports promptly in the event that a guest or employee is injured.

Operations Management:

• Ensuring completion of various daily, weekly, monthly and quarterly reports in a timely and accurate manner.
• Reviewing reports and making operating recommendations to the operations team.
• Supporting marketing and outreach efforts and offering input and suggestions.

Requirements and Qualifications:

• Must have excellent verbal communication skills and have the ability to work a flexible schedule
• Technological proficiency including Word and Excel, MarginEdge, and Toast
• Conflict Resolution
• Passion for customer service
• Event Management/Organization
• Experience in a High-Volume Environment
• Food/Beverage Pairing
• Food Preparation Knowledge
• Weekend and evening availability
• ServSafe certification preferred