The Vice President of Operations for our fast-growing soup dumpling-focused concept, Ugly Dumpling, will oversee the daily operations of multiple units, ensuring high standards of quality, service, and operational efficiency. This role requires a dynamic leader with a passion for the restaurant industry, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment. The VP of Operations will play a critical role in driving the growth and success of our brand.

• Strategic Leadership:

  • Develop and implement operational strategies that align with the company’s goals and objectives.
  • Collaborate with executive leadership to define and execute business plans.

• Operational Oversight:

  • Oversee day-to-day operations of all units, ensuring consistency in service and product quality.
  • Implement and monitor standard operating procedures (SOPs) to enhance operational efficiency.
  • Conduct regular site visits to ensure compliance with company policies and procedures.

• Team Management:

  • Lead, mentor, and develop a high-performing operations team, including regional and unit managers.
  • Foster a positive and collaborative work environment that encourages professional growth.
  • Implement effective training programs to maintain high standards of customer service and operational excellence.

• Financial Management:

  • Develop and manage operational budgets, ensuring financial targets are met.
  • Analyze financial reports and metrics to identify areas for improvement and implement cost-control measures.
  • Drive profitability through strategic planning and effective resource management.

• Quality and Compliance:

  • Ensure all units comply with health, safety, and sanitation regulations.
  • Maintain high standards of food quality, presentation, and customer service.
  • Address and resolve any operational issues promptly and effectively.

• Expansion and Growth:

  • Support the company’s growth initiatives by identifying and evaluating new market opportunities.
  • Oversee the opening of new units, ensuring smooth and successful launches.
  • Collaborate with the real estate and development teams to identify and secure prime locations.

• Bachelor’s degree in Business Administration, Hospitality Management, or related field. Advanced degree preferred.
• Minimum of 10 years of experience in restaurant operations, with at least 5 years in a senior leadership role.
• Proven track record of managing multi-unit restaurant operations, preferably in a fast-casual or quick-service environment.
• Strong financial acumen and experience in budget management, P&L analysis, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills and ability to make data-driven decisions.
• Willingness to travel extensively to oversee operations and support new unit openings.

• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Travel allowances