The Philadelphia Club, the oldest city based private members’ club in the United States, is under new management and is looking for a new colleague. A new member of the management team. If you have a passion for hospitality and are classically trained – we want to hear from you!
The role:
To run the dining room at the Club ensuring the highest standards of service are offered to the Members and their guests. To also support the wider management team in making The Philadelphia Club one of the finest private members’ clubs in the United States.
Essential functions:
- To establish and maintain the highest levels of service throughout F&B areas – dining room, private dining and Club Events.
- To help plan and execute Club Events and private dining parties, including dealing with enquiries and offering show rounds.
- To be a charming host for all Members and their guests.
- To champion the training and development of the team including drafting standard operating procedures (SOPs) for all key tasks.
- Along with the General Manager and Food & Beverage Committee, to manage the Club’s wine list and cellar.
- To be the health and safety champion of the department paying particular attention to back of house cleanliness and cleaning rotas.
- To ensure the Club achieves the agreed beverage gross profit each month.
Employee benefits:
- Monday to Friday working (occasional weekends)
- 3 weeks Paid Time Off (time off mainly to be taken during August closure)
- Federal holidays
- Competitive salary
- Performance related bonus
- Christmas bonus
- Health insurance (inc. dental and vision)
- Life insurance
- Company retirement plan
- Uniform provided (and laundered)
- Staff meals provided (whilst on duty)
- Staff social events (organised by the Staff Committee)
- In-house and external training offered
- Straight and split shifts.
Skills and Requirements:
- Proven experience as a Restaurant Manager or Food & Beverage Manager in a 4-star deluxe or 5-star environment.
- Minimum 5 years’ experience supervising/managing staff.
- Strong knowledge of classical 5-star restaurant service is essential for this position.
- Broad knowledge of American and European food.
- Broad knowledge of American and European wines.
- Broad knowledge of American and European cocktails.
- Knowledge of health and safety procedures, including food allergens. ServeSafe Certificate required.
- Knowledge of point-of-sale use in bars and restaurants (including programming).
- Knowledge of restaurant reservations systems and the ability to take bookings from Members as and when required and note these down in the No.27 reservations diary.
- Strong organizational and time management skills.
- Strong communications skills, both verbal and written. Fluency in English is essential to this role.
- Physical requirements for this role include but are not limited to: lifting of heavy objects, reaching including overhead, stooping, bending, and standing for prolonged periods of time.
- Experience of complaint handling and the ability to deal with any Member’s complaints in a polite and professional manner and bring them to the attention of the General Manager.
Preferred skills and qualifications: (not essential)
- Diploma or degree in food and beverage or a related field. External training may be offered/required in the future, paid for by the Club.
- Diploma or certification in wine production and/or service. Wine Spirit Education Trust training can be given, paid for by the Club.
*All applicants must be eligible to work in the US*
