Job description

COPS, our boutique doughnut concept hailing from Toronto, Canada is opening its debut Flagship Store in West Village, NYC!

"COPS" is aptly named after the tongue-in-cheek stereotype, associating police with doughnuts. We clearly don't take ourselves too seriously, but at the same time we really do. Not sure how that's possible but if you read on maybe it'll make more sense..maybe not.

At COPS, we believe in creating art worth eating, in every form. We’re transcending the ordinary and reimagining the local doughnut shop as a global creative studio, renowned for exceptional, innovative marketing campaigns and impactful brand collaborations. We've partnered with influential fashion designers on custom uniforms and notable spatial designers on one-of-a-kind event installations in Toronto and New York.

Two words that distill our identity are luxury and grit. These principles are our bedrock, guiding every endeavor and are threaded throughout every corner of our brand. At COPS, we’re forming a unique path that seamlessly blends fashion, art and design with hospitality.

However, don’t be mistaken, we put just the same amount of effort into our products. We partnered with a fine dining chef and food scientist to perfect our original recipes and have since collaborated with multiple Michelin Star chefs and their restaurants. We made the conscious decision to exclusively highlight filter coffee in our locations and will partner with best-in-class, world renowned coffee roasters at each location we open.

We currently have three locations in Toronto, plan to open across NYC, then venture to Paris, Tokyo and beyond.

We truly believe the world does not need another doughnut shop. An incubator of inspiration on the other hand, is a different story.

Learn more about our brand and click on the "Art We Eat" page to see our recent collaborations in Toronto and NYC : www.eatcops.com

Check out our IG because as they say, a picture's worth a thousand words : @eatcops

What’s in for you? :

We're a small startup with global dreams, where you'll find:

• A great training program to fuel your career and COPS growth path.
• We're dedicated to fostering a values-driven culture. 
• Opportunities to help shape your boutique and US success.

To add to the deal, we have :

• A competitive market hourly, plus an inclusive team tip structure.
• Customized health benefits and comprehensive coverage.
• Generous sick leave and vacation allowances.
• And oh yeah, free doughnuts and great coffee, obviously.

What are we looking for? :

At COPS, our FOH Team Member stands as our ambassador, embodying our brand and driving us toward our objectives. They’re a key pillar of our team, they uphold safety protocols, and maintain impeccable quality standards. Think of them as our Customer Experience Ambassadors, ensuring that every customer interaction meets our brand's standards, thereby solidifying our reputation. Their pivotal role ensures seamless FOH operations—from order management to engaging storytelling—providing guidance and support to our customers while achieving key performance indicators.

We're seeking individuals who :

(bonus points if any of the points below are brought up in your interview)

… embodies passion, resourcefulness, and a talent for creative customer approach, reflecting the core values of our company. They bring innovative ideas that align perfectly with our vision, setting high standards and thriving under pressure to consistently deliver outstanding products and experiences. With adaptability, strong organization, and a sense of urgency, they reliably meet deadlines and efficiently complete tasks. Their positivity elevates team morale, and their collaborative approach fosters collective success. Beyond their diligence, they are empathetic individuals who forge genuine connections with both colleagues and customers.

In times of uncertainty, our FOH Team Member maintains unwavering positivity, viewing challenges as a way to learn and pivot. Their communication skills promote collaboration and drive us toward shared goals. They play a crucial role in FOH task organization, offering essential guidance while ensuring adherence to safety and quality standards, reinforcing our commitment to exceptional service and brand excellence.

A day in the life of a FOH team member at COPS :

… is a masterclass in blending creativity, precision, and unparalleled customer service. From the moment our FOH team members step into our bustling boutique,they set the tone for perfection. Each doughnut becomes a masterpiece under their attentive eye.

However, their role extends far beyond oversight; they cultivate a cohesive client environment where excellence is the standard. Whether engaging with discerning clientele or collaborating closely with the FOH team member, they play a pivotal role in driving operational efficiency and delivering an exceptional FOH experience. In the lively atmosphere of our boutique, they uplift team and customer spirits alike.

At COPS, our team members are not just staff; they are passionate individuals who inspire creativity, nurture relationships, and embody the essence of luxury and excellence in every doughnut and customer interaction.

Role and Responsibilities :

As a key member of our FOH team, your role is pivotal in upholding our brand's reputation with unwavering adherence to quality standards and consistency. You play a critical part in ensuring that every interaction mirrors our commitment to luxury, delivering exceptional customer support. Your ability to thrive in a dynamic environment is crucial, backed by a track record of cultivating positive relationships autonomously.

As a primary point of contact for our clientele, customers rely on you to assist in curating unforgettable moments, guiding them in selecting the perfect COPS creation for significant milestones. Your role as an expert ambassador necessitates deep product knowledge and precise operational skills, aligning faithfully with brand guidelines to maintain our distinguished quality standards. Remember, you are the embodiment of our brand's voice, and your enthusiasm and dedication are key to building strong connections with our loyal customers, demonstrating genuine care in every interaction.

Within our tightly-knit team, proactive collaboration and meticulous attention to detail are essential. A strong systems mindset is invaluable given our reliance on a variety of operational tools. Together, we uphold the essence of luxury and ensure that every customer experience exceeds expectations, reflecting the excellence that defines COPS.

Other responsibilities : 

• Ensure strict adherence to quality standards and consistency as the brand guardian.
• Provide exceptional customer support, embodying upper luxury service ethos.
• Cultivate positive relationships and teamwork across diverse stakeholders.
• Assist customers in selecting COPS offerings for significant occasions.
• Master extensive product knowledge and operational tools within brand guidelines.
• Demonstrate passion and pride as the voice of the brand.
• Maintain meticulous attention to detail and a strong systems mindset.
• Update logs and checklists promptly, reporting deviations as needed.
• Collaborate with FOH Lead on boutique initiatives and goals.
• Foster a supportive learning environment during onboarding..
• Stay informed on company products, partnerships, and coffee origins.
• Promote a positive team dynamic and celebrate achievements.
• Execute store operations diligently, focusing on health and safety protocols.
• Propose innovative methods to enhance customer satisfaction and morale.
• Anticipate and meet customer and store needs proactively.
• Adhere strictly to health, safety, and sanitation guidelines.
• Support other relevant tasks crucial to boutique and brand success.

Skill Requirements:

• 1-2 years of progressive experience in hospitality, restaurant, or retail sectors.
• Comprehensive understanding of FOH store operations and strict adherence to health and safety regulations.
• Strong written and verbal communication abilities.
• Proficiency in a fast-paced and dynamic environment.
• Capable of lifting and moving objects weighing up to 20 lbs.
• Expertise in core products and processes, with a knack for anticipating and resolving challenges.
• Adaptability to changing situations and adept management of multiple tasks concurrently.

Core Competencies:

• Strong critical thinking skills and the ability to collaborate effectively within a team or independently.
• Capacity to remain composed under pressure, with exceptional organizational and time management abilities.
• Attentiveness to detail and adept problem-solving skills.
• Comfort working in a fast-paced environment while maintaining high-quality standards.
• Strong interpersonal skills, including the ability to address team members' behavior and performance effectively.
• Effective workload planning and prioritization capabilities.
• Discretion in handling confidential and sensitive information.

Join Us:

For everyone, everywhere. At COPS, we are united by a commitment to building without borders—without judgment or prejudice. We firmly believe that diverse, equitable, and inclusive teams are the bedrock of strength and innovation.