Maitre D

About Flyfish Club:

Flyfish Club is an exclusive members club located on the Lower East Side of Manhattan, NYC. Created and operated by the VCR Group, Flyfish Club spans over three floors with a Restaurant and Bar, Private Dining Room, Cocktail Lounge that features live entertainment, as well as a 14 seat Omakase Room that offers two seatings every night. 

Position Overview:

We are seeking an experienced and polished Maître d' to join our hospitality team. The Maître d' is responsible for overseeing the front-of-house operations, orchestrating guest services, and upholding the highest standards of excellence in hospitality. This role requires impeccable poise, exceptional leadership skills, and a passion for creating memorable moments for our esteemed clientele.

Responsibilities: 

• Provide a warm and genuine welcome to guests upon arrival, setting the tone for their dining experience.
• Manage reservations, seating arrangements, and guest inquiries with precision and professionalism.
• Coordinate with the kitchen, bar, and service staff to ensure seamless service flow and exceptional guest experiences.
• Supervise the host/hostess team, providing guidance, training, and support as needed.
• Anticipate guest needs and preferences, proactively addressing any requests or concerns to enhance their dining experience.
• Maintain a polished appearance and demeanor at all times, leading by example for the front-of-house team.
• Cultivate relationships with regular patrons and members, recognizing and acknowledging their loyalty and preferences.
• Uphold club policies and procedures regarding membership access, guest privileges, and etiquette standards.
• Handle guest feedback and complaints with diplomacy and professionalism, seeking resolution to ensure guest satisfaction.
• Collaborate with management to develop and implement initiatives to enhance the overall guest experience and elevate the reputation of the establishment.

Requirements:

• Previous experience as a Maître d' or in a similar leadership role in a high-end restaurant or private club setting.
• Strong leadership and communication skills, with the ability to inspire and motivate a team.
• Exceptional interpersonal skills and a genuine passion for hospitality.
• Impeccable attention to detail and organizational abilities, with the ability to multitask effectively in a fast-paced environment.
• Proficiency in reservation management systems and basic computer skills.
• Availability to work evenings, weekends, and holidays as required.
• Knowledge of fine dining etiquette and a genuine interest in food and beverage culture.
• Fluency in multiple languages is a plus but not required.

Benefits :

• Competitive compensation package with opportunities for advancement.
• Access to exclusive club amenities and events.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Staff meals and dining discounts.
• Ongoing training and development opportunities.
• A supportive and collaborative work environment within a prestigious social club setting.