The Host position at Genesis House New York is an hourly service role that focuses on general reception and reservations maintenance for daily service. Hosts are responsible for maintaining the Host Station, effectively using the Reservations Systems to document guest information (dietary concerns, holiday observance, special occasions, special interests, disability accommodation requirements, allergies, and strong aversions), coat and bag check, and general support for Diners’ Needs as they arise from Entry to the Dining Room to the point of Exit at the end of the dining experience.

This staff member coordinates with the Captain Staff, Sommeliers, and Expediters to conduct Service as direct reports to FOH management. 

HOST

Essential Duties

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation systems
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and/or waits occur
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
• Understand and operate the reservation/seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone/email
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs
• Other General Maintenance and food service tasks as Assigned

Skills and Requirements

• Minimum 1 year of host and/or restaurant experience in a high volume environment
• Excellent communication and interpersonal skills
• Familiarity with Resy and Opentable
• Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
• Ability to work in an organized and professional manner
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Receptive to constructive criticism and performance feedback

PHYSICAL DEMANDS

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 25 pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.                          

The duties of this position may change from time to time. Seahorse New York reserves the right to add or delete duties and Essential Duties at the discretion of Seahorse New York or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Associates at Restaurant Associates are offered many fantastic benefits.

Full-time positions offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.