About Us

Join the Kinnaree Hospitality Group, home to renowned establishments such as THEP Thai Restaurant, V{IV} Thai Restaurant, and Aqua Boil, as we embark on an exciting new venture. We are seeking an experienced and dynamic General Manager for our latest addition, Narkara, a Thai restaurant that promises to deliver an extraordinary dining experience. As the General Manager, you will play a pivotal role in shaping the future of this innovative restaurant, overseeing daily operations, ensuring exceptional customer experiences, and driving our vision of excellence. If you are passionate about the hospitality industry and have a proven track record of success, we invite you to be a part of our esteemed team and lead Narkara to new heights.

 Responsibilities

• Oversee the daily operations of Narkara, ensuring smooth and efficient service.
• Implement and maintain standard operating procedures (SOPs) for all aspects of restaurant operations.
• Recruit, train, and supervise staff – fostering a positive and productive work environment.
• Conduct regular performance reviews, provide ongoing training, and develop opportunities for team members to ensure consistency in service quality and adherence to company standards.
• Develop and implement strategies to increase revenue and improve profitability.
• Monitor costs, consider cost to benefit impact of financial decisions, and adhere to budget goals.
• Oversee inventory management including ordering, receiving, and maintaining optimal stock levels.
• Analyze financial reports, sales data, and customer feedback to make data-driven decisions and drive business growth.
• Handle customer complaints or concerns in a professional manner, promptly addressing feedback to maintain exceptional customer service, satisfaction, and loyalty.
• Collaborate with the marketing team to develop promotional campaigns, attract new customers, and manage public relations efforts.
• Ensure compliance with all local, state, and federal regulations related to food safety, sanitation, and labor laws.
• Conduct regular inspections to maintain cleanliness, organization, and health standards.
• Collaborate with the culinary team to create and update menus based on market trends, seasonal availability, and customer preferences.
• Manage relationships with suppliers, negotiate contracts for competitive pricing, and ensure reliable delivery of ingredients.
• Stay current on industry trends, emerging technologies, and best practices to continuously improve restaurant operations.

 Qualifications

• A minimum of 4 years’ experience as a General Manager in the hospitality industry, preferably in Thai cuisine or a similar restaurant setting.
• Strong passion for culinary excellence, wine knowledge, and guest services.
• Ability to make decisions under pressure and resolve conflicts effectively.
• Strong understanding of restaurant operations, including front-of-house, back-of-house, and customer service.
• Exceptional communication, leadership, and interpersonal skills.
• Proficient in financial management, including budgeting, cost control, and revenue optimization.
• Proven ability to adapt to changing circumstances, multitask effectively, and prioritizing in a fast-paced environment.
• Experience in developing and implementing marketing strategies to drive sales and increase customer base.
• Ability to analyze market trends and competitor activities to identify opportunities for growth.
• Familiarity with restaurant software systems for inventory management, scheduling, POS operations (Toast), and reservation systems (Resy).
• Flexibility to work evenings, weekends, and holidays as required.

 Benefits

• Health, dental, and vision insurance
• Employee discount
• Paid time-off
• Paid training
• Bonus