About Us:

A new, vibrant and energetic restaurant concept inspired by Cuban street food culture is looking for a General Manager for our NYC opening. We pride ourselves on delivering an unforgettable dining experience with our unique and delicious offerings. The new location in Domino Park, Brooklyn, aims to bring the flavors and excitement of our brand to one of NYC's most dynamic neighborhoods and newest development.

Position Summary:

We are seeking an experienced and dynamic General Manager to lead our team and oversee the operations of our new location in Domino Park, Brooklyn. The ideal candidate will have a passion for hospitality, a deep understanding of restaurant operations, and a commitment to providing exceptional customer service. This role requires a hands-on leader who can inspire and manage a diverse team, drive sales, and ensure operational excellence. Ideal candidate has experience with Latin/Cuban cuisine.

Key Responsibilities:

Leadership & Team Management:

• Recruit, train, and develop a high-performing team, including front-of-house and back-of-house staff.
• Foster a positive and inclusive work environment that encourages teamwork and professional growth.
• Set clear performance expectations and provide regular feedback and coaching.

Operational Oversight:

• Ensure smooth daily operations, maintaining high standards of food quality, service, and cleanliness.
• Implement and uphold company policies, procedures, and standards.
• Oversee inventory management, ordering, and cost control to maximize profitability.

Customer Service Excellence:

• Cultivate a welcoming and memorable dining experience for all guests.
• Address customer feedback and resolve issues promptly and effectively.
• Implement initiatives to enhance customer satisfaction and loyalty.

Financial Management:

• Develop and manage budgets, financial reports, and performance metrics.
• Analyze sales and financial data to identify opportunities for growth and improvement.
• Drive revenue through strategic planning and marketing initiatives.

Community Engagement:

• Build and maintain relationships with local businesses, organizations, and the community.
• Represent our brand at local events and promotions to increase brand visibility, be a brand ambassador.

Compliance & Safety:

• Ensure compliance with all health, safety, and sanitation regulations.
• Maintain a safe working environment for staff and customers.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the restaurant industry.
• Strong understanding of restaurant operations, including inventory management, financial reporting, and staff scheduling.
• Exceptional leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent customer service skills with a passion for creating a positive dining experience.
• Strong organizational and problem-solving abilities.
• Proficiency in restaurant management software and point-of-sale systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Knowledge of Cuban cuisine and culture is a MUST!
• Spanish speaking preferable

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional growth and career advancement.
• A vibrant and supportive work environment.
• The chance to be a part of a growing and innovative restaurant brand.