Front Desk Agent
The Columns Hotel
3811 St Charles Ave, New Orleans, LA 70115, United States
The Columns Hotel hiring Front Desk Agent in New Orleans, LA

The Columns Hotel hiring Front Desk Agent in New Orleans, LA

The Columns HotelMore Info

Full/Part Time • Hourly ($16.00 - $17.00)
Expired: Feb 9, 2025

Sorry, this job expired on Feb 9, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

Job Summary: The Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and generally being an excellent ambassador of the hotel. The front desk agent must have a firm grasp on what is happening in all parts of the hotel and be able to direct guests and answer questions. The front desk agent should also be knowledgeable of local attractions and be able to assist with navigation and questions about the city. The following description is not exhaustive, and we hope to see the role expand to include additional responsibilities within the hotel.


Core Tasks and Key Responsibilities

 HOSPITALITY: Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth

  • Create a welcoming and hospitable environment for guests.
  • Greet every guest at the front desk in a friendly and service oriented manner
  • Stay apprised of daily hotel guest check ins and recognize and welcome as XXPs.
  • Recognize, welcome, and build rapport with hotel guests.
  • Demonstrate professionalism when speaking to guests and colleagues.
  • Communicate with management team regarding any guest issues or concerns
  • Multi-task and demonstrate athleticism when “finding the yes” for all guests within reason

OPERATIONAL DUTIES:

  • Train to use hotel systems (StayNTouch, SiteMinder, Resy) to manage arrivals, processing payment as needed, and updating guest information and statuses
  • Properly answer guest inquiries with regards to hours of operation and special events information, along with basic operational information, menus, and reservations.
  • Act as a liaison between the guest, management, service staff, kitchen, and hotel staff, and communicate accordingly.
  • Assist with In Room Dining Orders
  • Work with efficiency and a sense of urgency while remaining composed. Multi-task with grace and poise.
  • Arrive on time and “floor-ready” for scheduled shifts while following dress code guidelines and standards.
  • Clock in and out for each scheduled shift and shift break.
If you're interested in the position and feel this job is right for you, please respond to this posting with your resume or reach out to our Rooms Division and Front Desk Manager, Brock Wilson, directly at [email protected].

Compensation Details

Compensation: Hourly ($16.00 - $17.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Dining Discounts


Required Skills

Customer Service

Multitasking

Communication Skills

Communication

Problem Solving

Operational Efficiency

multi tasking

Teamwork

Professionalism

Attention to Detail

Time Management

Knowledge of Hotel Systems (Stay N Touch, Site Minder, Resy)

Conflict Resolution

Adaptability

Read more

View Job Description

Breakfast / Brunch, American, Coffee / Tea, Seasonal

Casual Dining, Bar / Lounge, Cafe, Upscale Casual, Wine Bar

1 Employee RecommendationSee Details

Part of The Columns

The Columns is no ordinary hotel. Built in 1883 as a private residence, it was converted into a boarding house during World War I. In 1953, a local family turned it into a hotel and the bar on the porch became a star. Listed on the National Park Service’s National Register of Historic Places, in 2019 it was sold to Jayson Seidman and his family. Now it’s time for the next chapter of this beloved setting. As locals, we love this hotel as much as you do, and we’re excited to keep it a family property with the attention and respect it deserves.

Awards
2024

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