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Host
Casa Cruz New York
36 East 61st Street, New York, NY
Casa Cruz New York hiring Host in New York, NY

Casa Cruz New York hiring Host in New York, NY

Casa Cruz New YorkMore Info

Full Time • Hourly ($18.00 - $22.00)
Expired: Jul 21, 2024

Sorry, this job expired on Jul 21, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details
**Job Summary:**
The Host is the first point of contact for guests at Casa Cruz , setting the tone for their dining experience. This role requires exceptional customer service skills, a professional demeanor, and the ability to manage reservations and seating efficiently. The Host ensures that each guest feels welcomed and valued from the moment they enter the restaurant until they leave.
 
**Key Responsibilities:**
 
1. **Greeting and Seating:**
   - Warmly greet guests upon arrival.
   - Manage reservations using the restaurant's booking system.
   - Escort guests to their tables and provide menus.
   - Ensure that guests are comfortably seated and attended to promptly.
 
2. **Reservation Management:**
   - Answer phone calls and respond to inquiries regarding reservations, menu offerings, and other restaurant-related questions.
   - Maintain an organized reservation book or electronic system, ensuring accurate and up-to-date information.
 
3. **Customer Service:**
   - Provide information about the restaurant's features, including menu items, specials, and upcoming events.
   - Address guest concerns and accommodate special requests when possible.
   - Maintain a courteous and professional demeanor at all times.
 
4. **Coordination with Staff:**
   - Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
   - Manage the waitlist during busy periods, ensuring that guests are informed of wait times and are comfortable while waiting.
   - Assist in coordinating large parties and special events.
 
5. **Maintenance of the Host Area:**
   - Keep the entrance, host stand, and waiting area clean and organized.
   - Ensure that promotional materials, menus, and other items are up to date and well-presented.
 
6. **Administrative Duties:**
   - Record guest preferences and feedback to enhance future dining experiences.
   - Assist with administrative tasks such as updating guest records and managing online reservations.
 
**Qualifications:**
 
- Previous experience in a similar role, preferably in a fine dining or upscale restaurant.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to remain calm and composed under pressure.
- Strong organizational skills and attention to detail.
- Proficiency with reservation systems and basic computer skills.
- Flexibility to work evenings, weekends, and holidays as required.
 
**Physical Requirements:**
 
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds occasionally.
 
**Work Environment:**
 
- Fast-paced, upscale dining environment.
- Interaction with a diverse range of guests and staff members.
 
**Compensation:**
 
- Competitive hourly based on experience.
- Benefits package including health insurance, paid time off, and employee discounts.
---
 
**Casa Cruz ** is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.

Compensation Details

Compensation: Hourly ($18.00 - $22.00)

Benefits & Perks: Paid Time Off, Dining Discounts


Required Skills

Exceptional Customer Service

Reservation Management

Communication

Interpersonal Skills

Professional Demeanor

Organizational Skills

Attention to Detail

Proficiency With Reservation Systems

Basic Computer Skills

Flexibility

Ability to Remain Calm Under Pressure

Ability to Stand and Walk for Extended Periods

Ability to Lift and Carry Up to 25 Pounds

Read more

View Job Description

Open Jobs From Casa Cruz New York


Events Manager
Full Time • Salary ($100k)
Require min. 3 years of experience

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1 Employee RecommendationSee Details

The Santa Cruz Co. is focused on the design, development and operation of hospitality brands that, at their core, are about bringing people together. For us, great hospitality is about quality, elegance, style and fun. We exude a sense of joy in hosting, setting the stage for our guests to have exceptional experiences. Founded by restaurateur and designer, Juan Santa Cruz, our origins are in the vibrancy, boldness and spirit of Latin culture. Like our guests, we have a global view, and with our teams and collaborators we give room for a broad and creative interpretation of our essence at all our properties internationally.
Casa Cruz New York is located in a six-story beaux arts townhouse on 61st Street, between Park and Madison Avenue. We believe it is the perfect location to attract both the business crowd during the day as well as being a fun neighborhood spot in the evening. Designed by Juan Santa Cruz, it’s the perfect place for eating, drinking, socializing and have fun under one roof. Casa Cruz New York, with the highest level of personalized service and engaging atmosphere is set to be hottest opening in New York City this fall. The ground, second and third floors will operate as a normal restaurant open to the public with priority to the partners, while the drawing room on the fourth floor, the private dining rooms on the fifth floor, and the rooftop terrace will be for exclusive use of our partners and their friends and families. Casa Cruz New York has 220 seats across the five floors and will be open from 12pm-1am for lunch, dinner and after dinner drinks.

Open Jobs From Casa Cruz New York
Events Manager