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NoHo Hospitality Group HQ hiring Guest Relations Agent in New York, NY

NoHo Hospitality Group HQMore Info

Full Time • Hourly ($23.00)
Expired: Jul 14, 2024

Sorry, this job expired on Jul 14, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years

Job Details
NOHO HOSPITALITY GROUP is in search of Guest Relations Agents to join our Guest Relations Team!

Essential Job Functions:
*Flexibility is a must. 
* Two years of hosting experience.
*Ensure that everyone who calls to make a reservation is made to feel absolutely WELCOME.
*Be an ambassador of hospitality for all services.
*Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
*Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
*Operate Sevenrooms, Resy & OpenTable reservation system to ensure all information entered is accurate, complete and has been approved by management.
*Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards.
*Must be able to work weekends.
*Interest in food & dining culture is a plus.

We offer medical, dental, and vision benefits day of hire for full time employees, as well as a 401(k), Paid Time Off, Employee Dining Discount, BRi Commuter Benefits, Flexible Spending Account (FSA) for full time employees, and Referral Reward Program.

Since first partnering in 2009, chef Andrew Carmellini, Josh Pickard and Luke Ostrom have opened a national portfolio of restaurants and culinary services at preeminent hotels, live music venues and major metropolitan sports arenas and airports across New York City, Detroit, Baltimore and Nashville including Locanda Verde, The Dutch, Joe’s Pub and The Library at The Public, Lafayette, Bar Primi, Leuca, Westlight, Mister Dips, Rec Pier Chop House, The Cannon Room, San Morello, Evening Bar, The Brakeman, Penny Red's, Carne Mare, Café Carmellini and The Portrait Bar. The team actively runs food and beverage operations in five hotels, including The Greenwich Hotel, The William Vale, Sagamore Pendry Baltimore, Shinola Hotel, and The Fifth Avenue Hotel. Known for delivering quality experiences and pertinent culinary culture, each place is a distinctly owned, handcrafted labor of love. They've received widespread critical acclaim, recognition on countless “Best of” lists, a Michelin star, and two coveted James Beard Foundation awards. To learn more, visit or The pay for the position is $23 per hour. 

Compensation Details

Compensation: Hourly ($23.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Required Skills


hosting experience

Customer Service

Conflict Resolution

anticipation of guest needs

Reservation System Operation

Interest in Food and Dining Culture

View Job Description

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Restaurant Group

Part of NoHo Hospitality Group

NoHo Hospitality, a restaurant group headquartered in NoHo, owns and operates some of New York's most well-known and loved restaurants helmed by award-winning chef Andrew Carmellini and his partners Josh Pickard and Luke Ostrom. They include Locanda Verde, The Dutch, Joe's Pub & The Library at the Public, Lafayette, Bar Primi, Westlight, Leuca, Mister Dips, Rec Pier Chop House, San Morello, Evening Bar, The Brakeman, Penny Red's, and Carne Mare.

NoHo Hospitality Group continually seeks dedicated individuals to join us in our kitchens and on the floors of our dining rooms. We offer a variety of exciting and rewarding work environments in New York City and beyond, as well as competitive salary and benefits packages. If you are passionate about food and hospitality and are interested in joining us, we'd like to hear from you.

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